Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Experience a reduction in front desk inquiries by over 25%, cut brand quality audit costs by 56%, and eliminate long queues and excessive wait times. Witness a boost in your Net Promoter Score (NPS) exceeding 35%, while also elevating your Revenue Per Available Room (RevPAR). Achieve extraordinary guest engagement rates soaring from the standard 10% to an impressive 60% for those currently staying with you. Obtain real-time insights into guest issues, allowing you to address them in mere minutes instead of days. Enhance the guest experience by utilizing an ever-evolving, detailed guest profile that supports precise micro-segmentation and targeted marketing efforts. Drive in-house revenue through up-selling options, referrals to local attractions, partner promotions, and additional transactions during guests' stays. VenueLytics stands out as an all-encompassing AI platform specializing in guest experience and data analysis, significantly elevating your guest engagement and profitability. Additionally, collect valuable feedback from your guests and promptly engage with both in-stay and online reviews to maintain a positive relationship with your clientele.

Description

Viqal's Virtual Concierge for hotels automates guest communication from pre-arrival to post-departure. Save valuable time for staff and earn more revenue per booking. Key features include: • Natural conversations: Leveraging advanced AI technology, Viqal's Virtual Concierge engages guests in natural, lifelike conversations. • Welcome Messaging: Automated greetings and booking confirmations via WhatsApp as soon as a new booking is registered. • Room Upgrades: Automatic processing of upgrade requests. • Guest Inquiries: Automated handling of pre-arrival and in-stay questions. • Feedback Gathering: Streamlined post-departure feedback collection directly through WhatsApp, fully automatic. • Staff forwarding: Forward more complex guest inquiries to staff. • Amenities: See all amenities with visualization, general info and reservations. • Booking Changes: Reservation modifications automatically amended and inserted in PMS directly from the natural chat with a guest. • Early online check-in: Streamlining the arrival process, Viqal offers guests the convenience of early online check-in.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ASI PMS Yes 
Clock PMS+ No 
Cloudbeds No 
Host PMS No 
Junos Traffic Vision Yes 
Mews No 
Oracle Hospitality Suite8 No 
Stayntouch PMS No 
WhatsApp No 
apaleo No 

Integrations

ASI PMS No 
Clock PMS+ Yes 
Cloudbeds Yes 
Host PMS Yes 
Junos Traffic Vision No 
Mews Yes 
Oracle Hospitality Suite8 Yes 
Stayntouch PMS Yes 
WhatsApp Yes 
apaleo Yes 

Pricing Details

$79.00/month
Free Trial Yes 
Free Version No 

Pricing Details

€2.99 per room/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

VenueLytics

Founded

2015

Country

United States

Website

www.venuelytics.ai/

Vendor Details

Company Name

Viqal

Founded

2020

Country

Netherlands

Website

www.viqal.com

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Venue Management

Attendee Management Yes 
Billing & Invoicing No 
Contract Management No 
Customer Management Yes 
Event Management Yes 
Food & Beverage Management Yes 
Multi-Facility No 
Reservations Management Yes 
Resource Booking No 
Sales Management No 
Staff Management No 

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Alternatives

Alternatives

Ur Venue Reviews

Ur Venue

Venue Management Systems
Bigsib Reviews

Bigsib

Bigsib Technologies