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ease
features
design
support

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Write a Review

Description

RepDesk can be easily connected to your accounting and shop floor systems. VendorDesk allows you to securely manage vendors. It can be used for order processing, reporting, and integration with your ERP system. Orders can be received and processed with real-time connection via RepDesk/RepPad. This allows you to keep all your data, including inventory, availability updates, and historical order data, without having to sacrifice the robust reporting and full dashboard capabilities that RepDesk offers. Export data to integrate with backend systems or ship to ID matching. Receive and modify incoming orders. Push real-time product information to RepDesk. Create and run reports about agencies, reps and order values.

Description

Web Tracks by Gritware can be used to manage your IT assets and help desk. Web Tracks is browser-based and simple to use. It allows IT professionals to easily assign tasks and help desk tickets, track peripherals and software licensing and track IT expenditures. You can also create reports on help desk, inventory and purchasing. Web Tracks comes in two versions: Standard and Enterprise.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aleran MarketPlace Yes 
Aleran Merchant Services Yes 
Epicor Kinetic Yes 
Google Analytics Yes 
IBM Cloud Yes 
Microsoft Dynamics 365 Yes 
NetSuite Yes 
Oracle Cloud Infrastructure Yes 
QuickBooks Online Yes 
SAP ERP Yes 
Sage CRM Yes 
Salesforce Yes 
ShipStation Yes 
Square Invoices Yes 
Stripe Yes 
User.com No 
Xero Yes 

Integrations

Aleran MarketPlace No 
Aleran Merchant Services No 
Epicor Kinetic No 
Google Analytics No 
IBM Cloud No 
Microsoft Dynamics 365 No 
NetSuite No 
Oracle Cloud Infrastructure No 
QuickBooks Online No 
SAP ERP No 
Sage CRM No 
Salesforce No 
ShipStation No 
Square Invoices No 
Stripe No 
User.com Yes 
Xero No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$295.00/one-time
Standard Edition - starts at $295
Enterprise Edition - starts at $795
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Aleran Software

Founded

2004

Country

United States

Website

www.aleran.com/vendordesk/

Vendor Details

Company Name

Gritware

Founded

1998

Country

United States

Website

www.gritware.com

Product Features

Vendor Management

Audit Management No 
Contact Management No 
Customer Database No 
Self Service Portal No 
Supplier Master Data No 
Transaction History No 
Vendor Maintained Profiles No 
Vendor Managed Inventory No 
Vendor Performance Rating No 
Vendor Qualification Tracking No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management Yes 
Compliance Management No 
Configuration Management No 
Contract/License Management Yes 
Cost Tracking Yes 
Depreciation Management No 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management Yes 
Requisition Management Yes 
Supplier Management Yes 

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