Average Ratings 3 Ratings
Average Ratings 0 Ratings
Description
Vectera makes it easy to meet clients online. You can schedule appointments and hold secure video meetings up to four people. All your clients can create communication hubs. Use whiteboards, cobrowsing, and document annotation to get creative. 1-click start, no downloads, no frustrations.
Description
Imagine the benefits if an agent could engage in a conversation with your customer over the phone while they are navigating your website. This interaction would empower the agent to assist the customer in shopping, troubleshooting issues, completing online forms, or executing various transactions seamlessly. Cobrowsing software is the ideal solution for this requirement. This innovative tool equips your customer service and contact center agents with the ability to deliver the most personalized digital support for online customers. It fosters high-value, collaborative, and real-time assistance. By providing help precisely when it is needed, your business has the opportunity to transform visitors, prospects, and customers into loyal, long-term patrons. It allows both phone and chat agents to enrich the customer experience by engaging in a simultaneous cobrowsing session, making the interaction more dynamic. Furthermore, it enables the agent and the customer to collaboratively fill out forms in real time, with the ability to highlight specific sections of a form or webpage for greater clarity and understanding, thus enhancing the overall customer experience even further.
API Access
Has API
No
API Access
Has API
No
Integrations
ActiveCampaign
Yes
AdminPulse
Yes
Amazon Connect
No
Apple Business Chat
No
CalendarHero
Yes
Cisco AnyConnect
No
Dropbox
Yes
Evidence
Yes
Google Business Messages
No
Google Drive
Yes
Integrations
ActiveCampaign
No
AdminPulse
No
Amazon Connect
Yes
Apple Business Chat
Yes
CalendarHero
No
Cisco AnyConnect
Yes
Dropbox
No
Evidence
No
Google Business Messages
Yes
Google Drive
No
Pricing Details
$8.99/month/user
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Vectera
Founded
2016
Country
Belgium
Website
www.vectera.com
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/cobrowse/
Product Features
Collaboration
Brainstorming
No
Calendar Management
Yes
Chat / Messaging
Yes
Contact Management
No
Content Management
No
Document Management
No
Project Management
No
Real Time Editing
Yes
Task Management
No
Version Control
No
Video Conferencing
Yes
Meeting
Action Item Tracking
No
Agenda Management
Yes
Attendee Management
No
Board Meetings
No
Committee Meetings
No
Internal Meetings
Yes
Invitation Management
No
Legislative Meetings
Yes
Materials Management
No
Meeting Feedback
No
Meeting Preparation Tools
Yes
Meeting Room Booking
Yes
Minutes Management
Yes
Post-Meeting Tools
Yes
Scheduling
Yes
Travel Management
No
Voting Management
No
Screen Sharing
Annotations / Drawing Tools
Yes
Desktop / Browser Sharing
Yes
Mobile Screen Sharing
Yes
Presenter Control Management
Yes
Remote Control
Yes
Screen Capture
Yes
Screen Mirroring
No
Screen Recording
Yes
Tutoring
Appointment Scheduling
Yes
Attendance Tracking
No
Automatic Grading
No
Billing & Invoicing
No
Client Management
No
Electronic Assignments & Tests
Yes
Employee Management
No
Learning Plans
No
Lesson Notes
Yes
Online Classes
Yes
Online Payments
Yes
Parent / Student Portal
No
Progress Reports
No
Video Conferencing
Electronic Hand Raising
No
Mobile Access
Yes
On-Demand Webcasting
Yes
Presentation Streaming
Yes
Presentation Tools
Yes
Private Chat
Yes
Real-Time Chat
Yes
Record & Playback Ability
Yes
Screen Sharing
Yes
Two-Way Audio & Video
Yes
Video Conferencing
Yes
Whiteboard
Yes
Web Conferencing
Electronic Hand Raising
No
Mobile Access
Yes
On-Demand Webcasting
Yes
Presentation Streaming
Yes
Presentation Tools
Yes
Private Chat
Yes
Real-Time Chat
Yes
Record & Playback Ability
Yes
Screen Sharing
Yes
Two-Way Audio & Video
Yes
Video Conferencing
Yes
Whiteboard
Yes