Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.
Description
Hours24 is a comprehensive workforce management and time tracking platform designed to help businesses efficiently manage employee scheduling, attendance, and daily operations. It provides tools such as automated time tracking, digital timesheets, and real-time analytics, enabling organizations to accurately monitor employee hours and streamline payroll processes.
The platform supports multiple access options, including desktop and mobile applications, as well as hardware terminals, making it suitable for both office-based teams and on-site or field operations.
A key feature of Hours24 is its employee-focused scheduling system, which allows workers to view their shifts on a daily, weekly, or monthly basis, manage availability, request time off, and pick up open shifts directly through the platform. Managers can further improve coordination by attaching tasks, notes, documents, and instructions to shifts, ensuring clear communication and expectations before each work period.
Hours24 also integrates GPS tracking and access control systems to ensure accurate attendance records and reliable workforce monitoring. Overall, the platform simplifies workforce management, improves operational efficiency, and supports better collaboration across teams.
API Access
Has API
Yes
API Access
Has API
No
Integrations
8x8 Contact Center
Yes
ADP Workforce Now
Yes
Amazon API Gateway
Yes
Aspect
Yes
Avaya Experience Platform
Yes
Cisco CX Cloud
Yes
Five9
Yes
Kaleris
Yes
Paylocity
Yes
RingCentral RingCX
Yes
Integrations
8x8 Contact Center
No
ADP Workforce Now
No
Amazon API Gateway
No
Aspect
No
Avaya Experience Platform
No
Cisco CX Cloud
No
Five9
No
Kaleris
No
Paylocity
No
RingCentral RingCX
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
€2.64/user/month
Hours24 starts at €2.64 per user, per month for team of 11. Pricing scales based on which modules you activate, so you only pay for the functionality your business actually uses. Teams of up to 10 users get access for free. Instead of paying for a fixed plan, you choose only the modules your business needs, making Hours24 a flexible fit for teams of any size and structure.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Pipkins
Founded
1983
Country
United States
Website
www.pipkins.com
Vendor Details
Company Name
Erply
Country
United States
Website
www.hours24.com
Product Features
Employee Scheduling
Appointment Management
No
Automated Scheduling
Yes
Calendar Management
No
Employee Database
No
Group Scheduling
Yes
Messaging
No
Mobile Access
No
Payroll Management
No
Reporting/Analytics
Yes
Resource Management
No
Schedule Distribution
Yes
Scheduling
Yes
Shift Scheduling
Yes
Shift Swapping
Yes
Time Clock
Yes
Time Tracking
Yes
Vacation / Leave Tracking
Yes
Workforce Management
Budgeting & Forecasting
Yes
Contractor Management
No
Employee Lifecycle Management
Yes
Labor Projection
No
Performance Appraisal
Yes
Recruiting Management
Yes
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
Yes
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
Yes
Quality Management
No
Real-time Guidance
Yes
Reporting
Yes
Speech Analytics
No
Surveying
No
Workforce Management
Yes
eLearning
No
Product Features
Employee Scheduling
Appointment Management
No
Automated Scheduling
Yes
Calendar Management
Yes
Employee Database
Yes
Group Scheduling
No
Messaging
No
Mobile Access
Yes
Payroll Management
Yes
Reporting/Analytics
Yes
Resource Management
Yes
Schedule Distribution
Yes
Scheduling
Yes
Shift Scheduling
Yes
Shift Swapping
No
Time Clock
Yes
Time Tracking
Yes
Vacation / Leave Tracking
Yes
Leave Management
Approval Process Control
Yes
Calendar Management
Yes
Employee Scheduling
Yes
FMLA Tracking
No
Leave & Absence Reporting
Yes
Leave Policy Management
No
Self Service Portal
Yes
Time Tracking
Automatic Time Capture
Yes
Billable & Non-Billable Hours
Yes
Billing & Invoicing
No
Employee Database
Yes
Expense Tracking
Yes
Mobile Time Tracking
Yes
Multiple Billing Rates
No
Offline Time Tracking
Yes
Online Time Tracking
Yes
Overtime Calculation
Yes
Time per Project Reporting
Yes
Timesheet Management
Yes
Vacation / Leave Tracking
Yes
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
Yes
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
Yes
Skills Tracking
No
Time & Attendance
Yes
Variable Workforce
No