Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.
Description
The WorkForce Suite by WorkForce Software is a cutting-edge, mobile-first, and cloud-driven solution designed for modern workforce management, boasting integrated features for employee communications and team collaboration. The WorkForce Suite is instrumental for multinational enterprises looking to streamline labor management, ensure compliance, enhance efficiency, and foster a workforce that is both highly motivated and adaptable.
Offering a comprehensive package, the WorkForce Suite simplifies the management and enhancement of workforce operations, including tracking time and attendance, managing schedules for a varied workforce, projecting labor needs, overseeing absences and leaves, handling task assignments, analyzing workforce data, managing fatigue, providing a digital assistant for the workplace, facilitating employee self-services, organizing shift patterns, and improving employee interaction and cooperation, alongside capturing employee feedback and providing bite-sized training sessions.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
8x8 Contact Center
Yes
ADP Workforce Now
Yes
Amazon API Gateway
Yes
Aspect
Yes
Avaya Experience Platform
Yes
Cisco CX Cloud
Yes
Five9
Yes
Kaleris
Yes
Paylocity
Yes
RingCentral RingCX
Yes
Integrations
8x8 Contact Center
No
ADP Workforce Now
No
Amazon API Gateway
No
Aspect
No
Avaya Experience Platform
No
Cisco CX Cloud
No
Five9
No
Kaleris
No
Paylocity
No
RingCentral RingCX
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Pipkins
Founded
1983
Country
United States
Website
www.pipkins.com
Vendor Details
Company Name
WorkForce Software
Founded
1999
Country
United States
Website
www.workforcesoftware.com
Product Features
Employee Scheduling
Appointment Management
No
Automated Scheduling
Yes
Calendar Management
No
Employee Database
No
Group Scheduling
Yes
Messaging
No
Mobile Access
No
Payroll Management
No
Reporting/Analytics
Yes
Resource Management
No
Schedule Distribution
Yes
Scheduling
Yes
Shift Scheduling
Yes
Shift Swapping
Yes
Time Clock
Yes
Time Tracking
Yes
Vacation / Leave Tracking
Yes
Workforce Management
Budgeting & Forecasting
Yes
Contractor Management
No
Employee Lifecycle Management
Yes
Labor Projection
No
Performance Appraisal
Yes
Recruiting Management
Yes
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
Yes
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
Yes
Quality Management
No
Real-time Guidance
Yes
Reporting
Yes
Speech Analytics
No
Surveying
No
Workforce Management
Yes
eLearning
No
Product Features
Attendance Tracking
Absence Management
No
Calendar Management
No
Employee Scheduling
No
Employee Time Clock
No
FMLA Tracking
No
Overtime Tracking
No
Reporting/Analytics
No
Self Service Portal
No
Time Tracking
No
Timesheets
No
Vacation / Leave Tracking
No
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
No
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
No
Employee Scheduling
Appointment Management
No
Automated Scheduling
No
Calendar Management
No
Employee Database
No
Group Scheduling
No
Messaging
No
Mobile Access
No
Payroll Management
No
Reporting/Analytics
No
Resource Management
No
Schedule Distribution
No
Scheduling
No
Shift Scheduling
No
Shift Swapping
No
Time Clock
No
Time Tracking
No
Vacation / Leave Tracking
No
Scheduling
Alerts/Notifications
No
Appointment Scheduling
No
Automated Scheduling
No
Calendar Management
No
Class Scheduling
No
Employee Scheduling
No
Facility Scheduling
No
Group Scheduling
No
Interview Scheduling
No
Meeting Room Booking
No
Multi-Location
No
Online Scheduling
No
Payment Processing
No
Real-time Scheduling
No
Reservations
No
Resource Scheduling
No
Room Booking Management
No
Task Management
Collaboration
No
Create Subtasks
No
Gamification
No
Gantt Charts
No
Mobile Access
No
Percent-Complete Tracking
No
Progress Tracking
No
Recurring Tasks
No
Reporting/Analytics
No
Spreadsheet View
No
Task Board View
No
Task Planning
No
Task Scheduling
No
Task Tracking
No
Time Tracking
No
To-Do List View
No
Time Clock
Biometric Recognition
No
Hourly Employee Tracking
No
Messaging
No
Mobile Access
No
Online Punch Card
No
Payroll Management
No
Punch card
No
Reporting/Analytics
No
Salaried Employee Tracking
No
Sick Leave Tracking
No
Vacation / Leave Tracking
No
Workstation Tracking
No
Time Tracking
Automatic Time Capture
No
Billable & Non-Billable Hours
No
Billing & Invoicing
No
Employee Database
No
Expense Tracking
No
Mobile Time Tracking
No
Multiple Billing Rates
No
Offline Time Tracking
No
Online Time Tracking
No
Overtime Calculation
No
Time per Project Reporting
No
Timesheet Management
No
Vacation / Leave Tracking
No
Workforce Management
Budgeting & Forecasting
Yes
Contractor Management
Yes
Employee Lifecycle Management
No
Labor Projection
Yes
Performance Appraisal
No
Recruiting Management
No
Scheduling
Yes
Skills Tracking
No
Time & Attendance
Yes
Variable Workforce
Yes