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features
design
support

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Description

Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.

Description

While technology can often lead to feelings of disengagement, immersive technology has the potential to foster empathy and make the world a more compassionate place—this belief drives our mission. Vantage Point brings together Fortune 500 companies, law firms, startups, and the future workforce by enhancing understanding of soft skills through training programs that are grounded in research and aligned with market demands. We are currently providing distributed virtual reality training for remote teams in a manner that is cost-effective, manageable, and accessible to all employers, particularly in the aftermath of the COVID-19 pandemic. Our commitment to innovation ensures that we leverage technology to create a future that is empathetic, inclusive, empowered, and united, with our anti-bias training serving as just the starting point. By taking control of the learning experience, we offer market-driven immersive training programs that are optimized through a comprehensive 360° view of your workforce, alongside analytics and data for continuous learning and development. As we move forward, we aim to redefine the landscape of corporate training, making it more effective and responsive to the evolving needs of the workforce.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

8x8 Contact Center Yes 
ADP Workforce Now Yes 
Amazon API Gateway Yes 
Aspect Yes 
Avaya Experience Platform Yes 
Cisco CX Cloud Yes 
Comcast Business VoiceEdge No 
Five9 Yes 
Google Calendar No 
IPE System No 
Kaleris Yes 
Looker No 
Microsoft Outlook No 
Paylocity Yes 
RingCentral RingCX Yes 
Salesforce Yes 
Zendesk Yes 

Integrations

8x8 Contact Center No 
ADP Workforce Now No 
Amazon API Gateway No 
Aspect No 
Avaya Experience Platform No 
Cisco CX Cloud No 
Comcast Business VoiceEdge Yes 
Five9 No 
Google Calendar Yes 
IPE System Yes 
Kaleris No 
Looker Yes 
Microsoft Outlook Yes 
Paylocity No 
RingCentral RingCX No 
Salesforce No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Pipkins

Founded

1983

Country

United States

Website

www.pipkins.com

Vendor Details

Company Name

Vantage Point

Founded

2017

Country

United States

Website

www.tryvantagepoint.com

Product Features

Employee Scheduling

Appointment Management No 
Automated Scheduling Yes 
Calendar Management No 
Employee Database No 
Group Scheduling Yes 
Messaging No 
Mobile Access No 
Payroll Management No 
Reporting/Analytics Yes 
Resource Management No 
Schedule Distribution Yes 
Scheduling Yes 
Shift Scheduling Yes 
Shift Swapping Yes 
Time Clock Yes 
Time Tracking Yes 
Vacation / Leave Tracking Yes 

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management No 
Employee Lifecycle Management Yes 
Labor Projection No 
Performance Appraisal Yes 
Recruiting Management Yes 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management Yes 
Quality Management No 
Real-time Guidance Yes 
Reporting Yes 
Speech Analytics No 
Surveying No 
Workforce Management Yes 
eLearning No 

Product Features

Diversity Training

Completion Certificates No 
Customizable Branding No 
Customizable Training Courses No 
Interactive Quizzes No 
Online / Self-Paced No 
Progress Tracking No 
Real-Life Scenarios No 
Text / Email Reminders No 

Sexual Harassment Training

Completion Certificates No 
Customizable Branding No 
Federal / State Regulation Compliance No 
Industry-Specific Courses No 
Interactive Quizzes No 
Multiple Locations / Departments No 
Online / Self-Paced No 
Progress Tracking No 
Real-Life Scenarios No 
Role-Specific Versions No 
Text / Email Reminders No 

Alternatives

Alternatives

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