Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.
Description
While technology can often lead to feelings of disengagement, immersive technology has the potential to foster empathy and make the world a more compassionate place—this belief drives our mission. Vantage Point brings together Fortune 500 companies, law firms, startups, and the future workforce by enhancing understanding of soft skills through training programs that are grounded in research and aligned with market demands. We are currently providing distributed virtual reality training for remote teams in a manner that is cost-effective, manageable, and accessible to all employers, particularly in the aftermath of the COVID-19 pandemic. Our commitment to innovation ensures that we leverage technology to create a future that is empathetic, inclusive, empowered, and united, with our anti-bias training serving as just the starting point. By taking control of the learning experience, we offer market-driven immersive training programs that are optimized through a comprehensive 360° view of your workforce, alongside analytics and data for continuous learning and development. As we move forward, we aim to redefine the landscape of corporate training, making it more effective and responsive to the evolving needs of the workforce.
API Access
Has API
Yes
API Access
Has API
No
Integrations
8x8 Contact Center
Yes
ADP Workforce Now
Yes
Amazon API Gateway
Yes
Aspect
Yes
Avaya Experience Platform
Yes
Cisco CX Cloud
Yes
Comcast Business VoiceEdge
No
Five9
Yes
Google Calendar
No
IPE System
No
Integrations
8x8 Contact Center
No
ADP Workforce Now
No
Amazon API Gateway
No
Aspect
No
Avaya Experience Platform
No
Cisco CX Cloud
No
Comcast Business VoiceEdge
Yes
Five9
No
Google Calendar
Yes
IPE System
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Pipkins
Founded
1983
Country
United States
Website
www.pipkins.com
Vendor Details
Company Name
Vantage Point
Founded
2017
Country
United States
Website
www.tryvantagepoint.com
Product Features
Employee Scheduling
Appointment Management
No
Automated Scheduling
Yes
Calendar Management
No
Employee Database
No
Group Scheduling
Yes
Messaging
No
Mobile Access
No
Payroll Management
No
Reporting/Analytics
Yes
Resource Management
No
Schedule Distribution
Yes
Scheduling
Yes
Shift Scheduling
Yes
Shift Swapping
Yes
Time Clock
Yes
Time Tracking
Yes
Vacation / Leave Tracking
Yes
Workforce Management
Budgeting & Forecasting
Yes
Contractor Management
No
Employee Lifecycle Management
Yes
Labor Projection
No
Performance Appraisal
Yes
Recruiting Management
Yes
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
Yes
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
Yes
Quality Management
No
Real-time Guidance
Yes
Reporting
Yes
Speech Analytics
No
Surveying
No
Workforce Management
Yes
eLearning
No
Product Features
Diversity Training
Completion Certificates
No
Customizable Branding
No
Customizable Training Courses
No
Interactive Quizzes
No
Online / Self-Paced
No
Progress Tracking
No
Real-Life Scenarios
No
Text / Email Reminders
No
Sexual Harassment Training
Completion Certificates
No
Customizable Branding
No
Federal / State Regulation Compliance
No
Industry-Specific Courses
No
Interactive Quizzes
No
Multiple Locations / Departments
No
Online / Self-Paced
No
Progress Tracking
No
Real-Life Scenarios
No
Role-Specific Versions
No
Text / Email Reminders
No