Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Vantage Online streamlines Managed Print Service (MPS) operations by eliminating the errors and inefficiencies typically found in non-digital environments, thus leading to significant cost reductions. By enhancing the speed and precision of billing processes, it also optimizes service delivery, allowing organizations to maintain better control over inventory and consumables. This platform is designed to minimize labor-intensive manual tasks across all facets of your MPS business while enabling quick assessments of customer, contract, and device profitability. Furthermore, it aids in boosting customer retention rates, improving service level agreements, and optimizing operational resources, all of which contribute to more effective and lucrative business practices. Its straightforward and adaptable billing features empower you to craft contracts that meet the needs of both your organization and your clients. With MPS-focused tools and a comprehensive view of client interactions, Vantage Online ensures that your team always has the necessary information at their fingertips. Additionally, it excels in service management by consolidating all field service data into a single accessible location, enhancing overall efficiency and responsiveness. Ultimately, Vantage Online equips businesses to thrive in a competitive landscape by ensuring they operate with the highest levels of organization and insight.
Description
Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.
API Access
Has API
No
API Access
Has API
Yes
Integrations
8x8 Contact Center
No
ADP Workforce Now
No
Amazon API Gateway
No
Aspect
No
Avaya Experience Platform
No
Cisco CX Cloud
No
Five9
No
Kaleris
No
Paylocity
No
RingCentral RingCX
No
Integrations
8x8 Contact Center
Yes
ADP Workforce Now
Yes
Amazon API Gateway
Yes
Aspect
Yes
Avaya Experience Platform
Yes
Cisco CX Cloud
Yes
Five9
Yes
Kaleris
Yes
Paylocity
Yes
RingCentral RingCX
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Asolvi
Founded
1991
Country
Norway
Website
www.asolvi.com/products/vantage-online/
Vendor Details
Company Name
Pipkins
Founded
1983
Country
United States
Website
www.pipkins.com
Product Features
Print Management
Cost Tracking
No
Device Status Monitoring
No
Environmental Metrics
No
Guest Printing
No
Mobile Printing
No
Multi-Printer Support
No
Multiple Authentication Methods
No
Print Billing
No
Print Job Deletion
No
Print Job Routing
No
Print Quotas / Limits
No
Remote Printing
No
Reporting / Analytics
No
Secure Print Job Release
No
Product Features
Employee Scheduling
Appointment Management
No
Automated Scheduling
Yes
Calendar Management
No
Employee Database
No
Group Scheduling
Yes
Messaging
No
Mobile Access
No
Payroll Management
No
Reporting/Analytics
Yes
Resource Management
No
Schedule Distribution
Yes
Scheduling
Yes
Shift Scheduling
Yes
Shift Swapping
Yes
Time Clock
Yes
Time Tracking
Yes
Vacation / Leave Tracking
Yes
Workforce Management
Budgeting & Forecasting
Yes
Contractor Management
No
Employee Lifecycle Management
Yes
Labor Projection
No
Performance Appraisal
Yes
Recruiting Management
Yes
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
Yes
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
Yes
Quality Management
No
Real-time Guidance
Yes
Reporting
Yes
Speech Analytics
No
Surveying
No
Workforce Management
Yes
eLearning
No