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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Vani is an online collaboration platform that allows teams to create, collaborate, and meet. This is where teams can brainstorm ideas, create plans, and work with mockups on a shared canvas. With a few templates, you can get your team going quickly on common product development, marketing exercises and checklists. You can also create mind maps, diagrams, flowcharts, storyboards, and wireframes. It's easy to jump on a video call and chat with your teammates. You can follow each other's cursors and comments, and respond with emojis as you go. It's just like being in the room together, but better. Vani simplifies collaboration between cross-functional teams, whether you're working on a marketing campaign, a product launch or a creative project in a design studio. Start free with unlimited shared Spaces and grow your brightest ideas.

Description

Vanie.ai is an innovative platform that harnesses AI for conversation intelligence, specifically designed for contemporary contact centers and powered by the Vanie LLM. It guarantees thorough QA Assurance by automatically assessing every customer interaction across both voice and digital channels. Featuring Real-Time Voice Analytics and Conversation Intelligence, Vanie.ai offers immediate support for agents during live calls through intelligent prompts, alerts, and guidance, ensuring that agents maintain compliance and confidence throughout their interactions. The platform also facilitates tailored coaching for agents by pinpointing performance deficiencies and enabling the replication of successful behaviors observed in top performers. Additionally, Vanie.ai delivers insightful analysis of business and contact center operations by evaluating customer sentiment, identifying call drivers, and recognizing emerging trends. Its capability to provide Real-Time iCSAT (CSAT) feedback allows for immediate assessment of customer satisfaction, paving the way for proactive enhancements. With seamless integration capabilities and support for multiple languages, Vanie.ai empowers businesses to efficiently scale their quality, productivity, and overall customer experience while adapting to diverse market needs. This comprehensive approach ensures that contact centers can not only meet but exceed customer expectations consistently.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

GIPHY Yes 
Humaans Yes 

Integrations

GIPHY No 
Humaans No 

Pricing Details

$4/month/user
We offer a generous Free plan that's ideal for less-than-five-member teams that are just starting out. But if you're a close-knit team looking to work better together, you'll find a lot of value in our Team plan.

With the Team plan you'd get:
- Unlimited teammates
- No time limit on Catchups
- Unlimited Kits
- Version history (unlimited)
- Advanced tables, audit trails, stacks, external sharing, and additional integrations
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Vani

Country

India

Website

vanihq.com

Vendor Details

Company Name

Vanie.ai

Founded

2022

Country

India

Website

www.vanie.ai

Product Features

Collaboration

Brainstorming Yes 
Calendar Management No 
Chat / Messaging No 
Contact Management No 
Content Management Yes 
Document Management No 
Project Management Yes 
Real Time Editing Yes 
Task Management Yes 
Version Control No 
Video Conferencing Yes 

Product Features

Conversation Intelligence

AI Insights No 
Account Health Alerts No 
Call Analytics No 
Call Recording No 
Call Recording Cloud Storage No 
Call Snippets No 
Call Transcription No 
Call/Meeting Sharing No 
Sales Coaching No 
Topic Tags No 
Topic-Based Analytics No 
Video Conferencing Analytics No 
Win/Loss Analysis No 

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