Average Ratings 6 Ratings
Average Ratings 0 Ratings
Description
We have decades of engineering expertise and business management to create one-stop solutions that meet all your business needs. ValueSoft is more than just software. It's a masterpiece. We have created real artwork to solve business problems. Our goal is to reduce the stress and workload of our customers so they can spend their time growing their business and balancing their personal lives. We believe that happy customers are the key to the promotion and advertisement of a brand. Our focus is on customer service and software development for our products. We believe that economic growth is only possible if there is a high velocity of money. Our technologies will help people transact more easily and simplify commerce around the world.
Description
The VortalSoft Virtual Contact Center (VSVCC) offers a comprehensive hosted solution designed to enhance call handling, routing, blending, and overall management for various customer interaction needs. As a provider of on-demand contact center services, VortalSoft is recognized for its ability to streamline agent resource usage while boosting the performance of sales, marketing, and customer service teams. This innovative service presents businesses of all sizes, including outsourcers, with a practical alternative to the challenges and expenses associated with traditional on-premise contact center setups. Through a subscription model based on a "per user, per month" framework, VortalSoft delivers a complete range of inbound and outbound services via data networks. Companies eager to capitalize on exceptional customer engagement and enhance their profitability will find that VortalSoft's adaptable outsourcing solutions give them a significant edge in the market. Ultimately, VortalSoft empowers organizations to achieve their customer interaction goals more efficiently and effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
Gmail
No
Textlocal
No
WhatsApp
No
signer.digital
No
Pricing Details
Free
Basic Version- ₹9500
Standard Version- ₹12500
Standard Version- ₹12500
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Kala Softech Private Limited
Founded
2006
Country
India
Website
kalasoftech.com
Vendor Details
Company Name
Vortalsoft
Founded
2000
Country
United States
Website
www.vortalsoft.com/contact-center-solutions/
Product Features
Accounting
Accounts Payable
Yes
Accounts Receivable
Yes
Bank Reconciliation
No
Billing & Invoicing
Yes
CPA Firms
No
Cash Management
Yes
Cryptocurrency Support
No
Expense Tracking
Yes
Fixed Asset Management
No
Fund Accounting
No
General Ledger
Yes
Government
No
Multi-Currency
No
Nonprofits
No
Payroll Management
No
Project Accounting
No
Purchase Orders
Yes
Tax Management
Yes
Billing and Invoicing
Billing Portal
No
Contact Database
Yes
Contingency Billing
No
Customer Portal
No
Customizable Invoices
Yes
Dunning Management
No
Hourly Billing
No
Invoice History
Yes
Mobile Payments
No
Multi-Currency
No
Online Invoicing
No
Online Payments
No
Payment Processing
No
Project Billing
No
Recurring/Subscription Billing
No
Service Ticket Billing
No
Tax Calculator
Yes
GST
GST Accounting
Yes
GST Billing & Invoicing
Yes
GST Compliance
No
GST Inventory Management
Yes
GST Reporting
Yes
GST Tax Credits
Yes
GST Tax Filing
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes