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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A call accounting system, often paired with voice analytics, is a specialized software tool designed to capture and process records of outgoing, incoming, and internal calls made through a telephone system, incorporating details such as the Destination City and State, associated Costs, Trunk information, and the names and departments of Extension Users. This refined data enables the generation of various detailed and summary reports, which serve to evaluate multiple aspects of telephone usage and the overall efficiency of the system. Advances in computer technology and innovative programming approaches have empowered developers to elevate these analytics to new heights. The latest software solutions are compatible with traditional PBXs, cutting-edge IP systems, and mobile devices. Additionally, since many of these contemporary systems operate via web browsers, they significantly enhance accessibility for managers throughout the organization, equipping them with essential insights to oversee their departments more effectively and make informed decisions based on the data presented. As a result, organizations can optimize their communication strategies and improve overall operational performance.

Description

Transforming fragmented business data into practical insights is essential for the hospitality industry. The xBlock AI assistant reveals the untapped potential within the existing data of restaurants and hotels. By seamlessly integrating various technology platforms, internal documents, and verbal conversation transcripts, we create a cohesive, voice-activated system. General managers can effortlessly retrieve vital financial reports, assign tasks automatically, and receive daily briefings with a simple voice command. Meanwhile, employees benefit from the ability to obtain immediate answers to urgent inquiries and access self-paced training just by speaking. In a dynamic workforce that requires continuous skill development, xBlock removes the hassle of sifting through paperwork or navigating multiple dashboards. This approach empowers employees with immediate access to a reliable, centralized source of information. By providing all-in-one access to effectively manage hospitality data, we facilitate natural and instantaneous interactions for both guests and staff, ultimately enhancing the overall experience in the industry.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Connections

Founded

1986

Country

United States

Website

www.callaccounting.com/call-accounting-voice-analytics/

Vendor Details

Company Name

xBlock AI

Country

United States

Website

xblock.ai/

Product Features

Call Accounting

By-Extension Reporting Yes 
Call Duration Yes 
Call Monitoring Yes 
Call Volume Yes 
Caller Identification Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Unattended Call Management No 
Who Answered Log No 

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