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Description
UXCam stands out as the leading provider in app experience analytics, equipping mobile development teams with rapid, contextual, and precise insights. By enabling the recording, analysis, and sharing of sessions and events, UXCam helps teams reveal intricate patterns of app usage. This platform allows for a deep dive into the motivations behind user actions, transitioning from mere quantitative data to rich qualitative insights. Users can replay sessions with personalized events and establish event-driven funnels to analyze specific segments. This comprehensive overview of user interactions and navigation through the app helps pinpoint where users drop off or encounter UX challenges. Additionally, it allows teams to identify and remedy design obstacles within the app. By gaining insight into user behavior across every screen, teams can continuously enhance the user experience, leading to lower churn rates and improved retention. Furthermore, UXCam aids in identifying and addressing app crashes, bugs, and UI freezes. With the ability to export technical logs, teams can share affected sessions with other departments, ensuring seamless and efficient release cycles while fostering collaboration across the organization. Ultimately, UXCam plays a crucial role in optimizing the overall app experience.
Description
Customer session replays capture vital interaction data, including mouse movements, touch gestures, clicks, and form submissions. By focusing on these actions, businesses can enhance their customer experience (CX) based on authentic behaviors observed in digital spaces.
In many cases, feedback from customers alone may not suffice. Extracting useful insights from vague comments can be challenging, and implementing effective changes can prove even more difficult. With Verint Digital Behavior Analytics, the adage "seeing is believing" comes to life. This platform seamlessly combines customer feedback with session replays, providing immediate clarity and a comprehensive view of the customer journey. By linking these replays to key performance indicators (KPIs), organizations can scrutinize real customer interactions, swiftly identify pain points, and address issues that detrimentally affect digital experiences and conversion rates. This combination of qualitative and quantitative data empowers businesses to make informed decisions and improve overall customer satisfaction.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Crashlytics
Google Analytics
Mixpanel
Shopney
Survicate
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
uxcam
Founded
2014
Country
United States
Website
uxcam.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/voice-of-the-customer/digital-behavior-analytics/
Product Features
Product Analytics
Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation
Session Replay
Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation
UX
Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
UX
Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research