Average Ratings 3 Ratings
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Description
                    Userlane is a digital adoption platform that allows anyone to learn any software in a matter of minutes. Our interactive guidance technology and virtual assistant on-demand provide contextual and tailored support for software users. Our solution is suitable for both employee training and onboarding (enterprise digitization) and customer onboarding (software vendors). Our interactive, step-by-step guides guide users through any browser-based software in real time. This helps them to achieve their goals quickly. Userlane helps customers and employees get onboarded faster, reduces support tickets by up to 75%, and improves productivity and user satisfaction. Our DAP is the perfect solution for companies with distributed workforces who want to automate and scale their support and software training.
                
            
        
            Description
                    Digital adoption can be improved without the need for coding. Users can also retain and engage in digital software. Customers will be able to use your product more quickly. Our Digital Adoption Platform, (DAP), enhances digital products by providing a controllable experience layer which enables features for customer onboarding, customer self service, and feature adoption. Interactive walkthroughs will help you guide your users to the aha moment. Your customers will be unblocked if you provide proactive support and deflect any tickets. New hires can be connected to any digital tool. Engage your remote employees. Interactive product demos and product-led selling will help you close more deals. Usetiful's product tours and onboarding checklists are great for new users or employees to any digital tool. They will be able to explore the site with friendly, step-by-step guidance. The Assistant answers customer FAQs for your customer success department, freeing up valuable time.
                
            
        
            API Access
            
                Has API
            
            
        
        
    
                API Access
            
                Has API
            
            
        
        
    
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    Freshdesk
            
            
        
        
    
        
        
            
                
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    Jira
            
            
        
        
    
        
        
            
                
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            Integrations
            
                
    Angular
            
            
        
        
    
        
        
            
                
    Confluence
            
            
        
        
    
        
        
            
                
    Freshdesk
            
            
        
        
    
        
        
            
                
    Google Analytics
            
            
        
        
    
        
        
            
                
    HubSpot CRM
            
            
        
        
    
        
        
            
                
    HubSpot Customer Platform
            
            
        
        
    
        
        
            
                
    JavaScript
            
            
        
        
    
        
        
            
                
    Jira
            
            
        
        
    
        
        
            
                
    Jira Service Management
            
            
        
        
    
        
        
            
                
    Microsoft Dynamics 365
            
            
        
        
    
                
                    
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
                
            Pricing Details
        No price information available.
        
        
    
    
    
        
        
            
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            Pricing Details
        €39 per month
        
    
    
    
        
        
            
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            Deployment
            
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                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
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                Types of Training
            
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                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
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                Live Training (Online)
            
            
        
        
    
        
        
            
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                Vendor Details
Company Name
Userlane
Founded
2015
Country
Germany
Website
www.userlane.com
Vendor Details
Company Name
Usetiful
Founded
2018
Country
Estonia
Website
www.usetiful.com
Product Features
Customer Experience
                                        Action Management
                                        
                                    
                                    
                                    
                                        Analytics
                                        
                                    
                                    
                                    
                                        Customer Segmentation
                                        
                                    
                                    
                                    
                                        Dashboard
                                        
                                    
                                    
                                    
                                        Feedback Management
                                        
                                    
                                    
                                    
                                        Knowledge Management
                                        
                                    
                                    
                                    
                                        Multi-Channel Collection
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Survey Management
                                        
                                    
                                    
                                    
                                        Text Analysis
                                        
                                    
                                    
                                    
                                        Trend Analysis
                                        
                                    
                            
                        Customer Success
                                        Account Alerts
                                        
                                    
                                    
                                    
                                        Account Management
                                        
                                    
                                    
                                    
                                        Communication Management
                                        
                                    
                                    
                                    
                                        Customer Engagement
                                        
                                    
                                    
                                    
                                        Customer Lifecycle Management
                                        
                                    
                                    
                                    
                                        Health Score
                                        
                                    
                                    
                                    
                                        Onboarding
                                        
                                    
                                    
                                    
                                        Revenue Management
                                        
                                    
                                    
                                    
                                        Usage Tracking / Analytics
                                        
                                    
                                    
                                    
                                        Win / Loss Analysis
                                        
                                    
                            
                        Digital Adoption Platforms
                                        Audience Segmentation
                                        
                                    
                                    
                                    
                                        Content Creation
                                        
                                    
                                    
                                    
                                        Contextual Guidance
                                        
                                    
                                    
                                    
                                        Data Validation
                                        
                                    
                                    
                                    
                                        In-App Training
                                        
                                    
                                    
                                    
                                        Launch Management
                                        
                                    
                                    
                                    
                                        Multi-Language
                                        
                                    
                                    
                                    
                                        Self Service Tools
                                        
                                    
                                    
                                    
                                        Surveys & Feedback
                                        
                                    
                                    
                                    
                                        User Onboarding
                                        
                                    
                            
                        Onboarding
                                        Course Management
                                        
                                    
                                    
                                    
                                        Document Management
                                        
                                    
                                    
                                    
                                        E-Verify / I-9 Forms
                                        
                                    
                                    
                                    
                                        Electronic Forms
                                        
                                    
                                    
                                    
                                        Electronic Signature
                                        
                                    
                                    
                                    
                                        Employee Handbook
                                        
                                    
                                    
                                    
                                        Employee Portal
                                        
                                    
                                    
                                    
                                        File Management
                                        
                                    
                                    
                                    
                                        Job Description Management
                                        
                                    
                                    
                                    
                                        Orientation Management
                                        
                                    
                                    
                                    
                                        Self Service Portal
                                        
                                    
                                    
                                    
                                        Task Management
                                        
                                    
                                    
                                    
                                        Tax Forms
                                        
                                    
                                    
                                    
                                        Training Management
                                        
                                    
                            
                        Training
                                        Academic / Education
                                        
                                    
                                    
                                    
                                        Asynchronous Learning
                                        
                                    
                                    
                                    
                                        Blended Learning
                                        
                                    
                                    
                                    
                                        Built-In Course Authoring
                                        
                                    
                                    
                                    
                                        Built-in LMS
                                        
                                    
                                    
                                    
                                        Certification Management
                                        
                                    
                                    
                                    
                                        Corporate / Business
                                        
                                    
                                    
                                    
                                        Learner Portal
                                        
                                    
                                    
                                    
                                        Mobile Learning
                                        
                                    
                                    
                                    
                                        Simulation
                                        
                                    
                                    
                                    
                                        Synchronous Learning
                                        
                                    
                                    
                                    
                                        Training Companies
                                        
                                    
                                    
                                    
                                        eCommerce
                                        
                                    
                            
                        Product Features
Digital Adoption Platforms
                                        Audience Segmentation
                                        
                                    
                                    
                                    
                                        Content Creation
                                        
                                    
                                    
                                    
                                        Contextual Guidance
                                        
                                    
                                    
                                    
                                        Data Validation
                                        
                                    
                                    
                                    
                                        In-App Training
                                        
                                    
                                    
                                    
                                        Launch Management
                                        
                                    
                                    
                                    
                                        Multi-Language
                                        
                                    
                                    
                                    
                                        Self Service Tools
                                        
                                    
                                    
                                    
                                        Surveys & Feedback
                                        
                                    
                                    
                                    
                                        User Onboarding