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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

You can now instantly see what your users see and help them to get onboard. Upscope cobrowsing, the new zero-download interactive screen sharing tool, is designed for easy onboarding and support. 1. You can see what your user sees in one click. 2. Scroll and click with YOUR mouse on THEIR screen. 3. You can do this immediately via live chat or by calling them. Integrates seamlessly with Intercom, Zendesk and Olark as well as your existing phone system.

Description

Out-of-the box and no-code, iX Hello can be deployed across an enterprise within minutes to enable the creation of AI virtual assistants for any imaginable employee and customer-facing use case. From customer service and employee productivity assistants to self-service chatbots and rapid language translation, iX Hello enhances productivity and drives meaningful engagement with customers across multiple experience channels. iX Hello securely integrates with a variety of data sources and enterprise tools to cost-effectively streamline operations and quality of work within an on-brand, secure environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Freshchat Yes 
Intercom Yes 
LiveChat Yes 
Salesforce Yes 
WhosOn Yes 
Zendesk Yes 

Integrations

Freshchat No 
Intercom No 
LiveChat No 
Salesforce No 
WhosOn No 
Zendesk No 

Pricing Details

$18 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Upscope

Founded

2016

Country

United Kingdom

Website

upscope.io

Vendor Details

Company Name

Concentrix

Country

United States

Website

www.concentrix.com/ix-hello/

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing Yes 
Session Recording No 
Session Transfer Yes 
Surveys & Feedback No 

Screen Sharing

Annotations / Drawing Tools No 
Desktop / Browser Sharing Yes 
Mobile Screen Sharing No 
Presenter Control Management No 
Remote Control No 
Screen Capture No 
Screen Mirroring No 
Screen Recording No 

Product Features

Alternatives

Alternatives