Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
                    Universa integrates the finest industry standards with state-of-the-art technology to develop a comprehensive system tailored for Credit Unions, Banks, Trusts, and various financial institutions. Drawing on the proven strengths of established banking platforms, it merges best practices with innovative technological advancements, resulting in a sophisticated browser-based solution. The platform boasts a foundational set of features while also offering flexibility for customization to meet specific requirements. Additionally, Universa facilitates connections with third-party systems, including Automated Teller Machines (ATM) and Point of Sale (POS) systems, as well as support for credit bureaus, insurance firms, and other entities. By broadening the traditional banking or credit union experience, it enables access to alternative delivery channels. Embracing new technologies not only enhances operational efficiency but also allows for significant reductions in costs and improvements in customer service, ultimately revolutionizing the financial landscape. This adaptability positions Universa as a forward-thinking choice for financial organizations aiming to thrive in a rapidly evolving market.
                
            
        
            Description
                    interface.ai powers the future of banking with AI-driven agents built to reduce costs, streamline operations, and elevate member experiences. Voice AI offers always-available phone support that resolves issues quickly, often automating the majority of inbound calls. Its Chat AI agents bring a personal touch to websites, apps, and SMS channels, delivering seamless digital support with easy escalation when needed. Frontline staff gain a powerful partner with Employee AI, which handles repetitive tasks and enhances service quality. Fraud prevention is strengthened through intelligent, frictionless authentication that detects threats in real time. Pre-built integrations with over 40 core banking and CRM systems ensure that institutions can deploy and see value from day one. Performance-based pricing further aligns costs with measurable results, ensuring banks only pay for real outcomes. With over 1.5 billion conversations handled and 16 million members served, interface.ai is the most capable AI solution for modern financial institutions.
                
            
        
            API Access
            
                Has API
            
            
        
        
    
                API Access
            
                Has API
            
            
        
        
    
                Integrations
            
                
    Fiserv
            
            
        
        
    
                
            Pricing Details
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                Free Version
            
            
        
        
    
            Pricing Details
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                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Deployment
            
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                Deployment
            
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                On-Premises
            
            
        
        
    
        
        
            
                iPhone App
            
            
        
        
    
        
        
            
                iPad App
            
            
        
        
    
        
        
            
                Android App
            
            
        
        
    
        
        
            
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                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
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                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
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                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
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                Vendor Details
Company Name
Smart Solution
Founded
1985
Country
Canada
Website
smart-solution.com
Vendor Details
Company Name
interface.ai
Founded
2016
Country
United States
Website
interface.ai
Product Features
Banking
                                        ATM Management
                                        
                                    
                                    
                                    
                                        Compliance Tracking
                                        
                                    
                                    
                                    
                                        Corporate Banking
                                        
                                    
                                    
                                    
                                        Credit Card Management
                                        
                                    
                                    
                                    
                                        Credit Union
                                        
                                    
                                    
                                    
                                        Investment Banking
                                        
                                    
                                    
                                    
                                        Multi-Branch
                                        
                                    
                                    
                                    
                                        Online Banking
                                        
                                    
                                    
                                    
                                        Private Banking
                                        
                                    
                                    
                                    
                                        Retail Banking
                                        
                                    
                                    
                                    
                                        Risk Management
                                        
                                    
                                    
                                    
                                        Securities Management
                                        
                                    
                                    
                                    
                                        Transaction Monitoring
                                        
                                    
                            
                        Product Features
Artificial Intelligence
                                        Chatbot
                                        
                                    
                                    
                                    
                                        For Healthcare
                                        
                                    
                                    
                                    
                                        For Sales
                                        
                                    
                                    
                                    
                                        For eCommerce
                                        
                                    
                                    
                                    
                                        Image Recognition
                                        
                                    
                                    
                                    
                                        Machine Learning
                                        
                                    
                                    
                                    
                                        Multi-Language
                                        
                                    
                                    
                                    
                                        Natural Language Processing
                                        
                                    
                                    
                                    
                                        Predictive Analytics
                                        
                                    
                                    
                                    
                                        Process/Workflow Automation
                                        
                                    
                                    
                                    
                                        Rules-Based Automation
                                        
                                    
                                    
                                    
                                        Virtual Personal Assistant (VPA)
                                        
                                    
                            
                        Banking
                                        ATM Management
                                        
                                    
                                    
                                    
                                        Compliance Tracking
                                        
                                    
                                    
                                    
                                        Corporate Banking
                                        
                                    
                                    
                                    
                                        Credit Card Management
                                        
                                    
                                    
                                    
                                        Credit Union
                                        
                                    
                                    
                                    
                                        Investment Banking
                                        
                                    
                                    
                                    
                                        Multi-Branch
                                        
                                    
                                    
                                    
                                        Online Banking
                                        
                                    
                                    
                                    
                                        Private Banking
                                        
                                    
                                    
                                    
                                        Retail Banking
                                        
                                    
                                    
                                    
                                        Risk Management
                                        
                                    
                                    
                                    
                                        Securities Management
                                        
                                    
                                    
                                    
                                        Transaction Monitoring
                                        
                                    
                            
                        Chatbot
                                        Call to Action
                                        
                                    
                                    
                                    
                                        Context and Coherence
                                        
                                    
                                    
                                    
                                        Human Takeover
                                        
                                    
                                    
                                    
                                        Inline Media / Videos
                                        
                                    
                                    
                                    
                                        Machine Learning
                                        
                                    
                                    
                                    
                                        Natural Language Processing
                                        
                                    
                                    
                                    
                                        Payment Integration
                                        
                                    
                                    
                                    
                                        Prediction
                                        
                                    
                                    
                                    
                                        Ready-made Templates
                                        
                                    
                                    
                                    
                                        Reporting / Analytics
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Social Media Integration
                                        
                                    
                            
                        Conversational AI
                                        Code-free Development
                                        
                                    
                                    
                                    
                                        Contextual Guidance
                                        
                                    
                                    
                                    
                                        For Developers
                                        
                                    
                                    
                                    
                                        Intent Recognition
                                        
                                    
                                    
                                    
                                        Multi-Languages
                                        
                                    
                                    
                                    
                                        Omni-Channel
                                        
                                    
                                    
                                    
                                        On-Screen Chats
                                        
                                    
                                    
                                    
                                        Pre-configured Bot
                                        
                                    
                                    
                                    
                                        Reusable Components
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Speech Recognition
                                        
                                    
                                    
                                    
                                        Speech Synthesis
                                        
                                    
                                    
                                    
                                        Virtual Assistant
                                        
                                    
                            
                        Fraud Detection
                                        Access Security Management
                                        
                                    
                                    
                                    
                                        Check Fraud Monitoring
                                        
                                    
                                    
                                    
                                        Custom Fraud Parameters
                                        
                                    
                                    
                                    
                                        For Banking
                                        
                                    
                                    
                                    
                                        For Crypto
                                        
                                    
                                    
                                    
                                        For Insurance Industry
                                        
                                    
                                    
                                    
                                        For eCommerce
                                        
                                    
                                    
                                    
                                        Internal Fraud Monitoring
                                        
                                    
                                    
                                    
                                        Investigator Notes
                                        
                                    
                                    
                                    
                                        Pattern Recognition
                                        
                                    
                                    
                                    
                                        Transaction Approval
                                        
                                    
                            
                        Online Banking
                                        Brokerage
                                        
                                    
                                    
                                    
                                        Cash Management
                                        
                                    
                                    
                                    
                                        Chat / Messaging
                                        
                                    
                                    
                                    
                                        Credit Card Management
                                        
                                    
                                    
                                    
                                        Electronic Statements
                                        
                                    
                                    
                                    
                                        Fraud Detection
                                        
                                    
                                    
                                    
                                        Loan Management
                                        
                                    
                                    
                                    
                                        Marketing Automation
                                        
                                    
                                    
                                    
                                        Retail Banking
                                        
                                    
                                    
                                    
                                        Single Sign On
                                        
                                    
                                    
                                    
                                        Transaction Monitoring