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Description
Unisys Intelligent Workplace Services significantly shorten resolution times while enhancing employee satisfaction by offering a contemporary, persona-driven service desk that features remote, self-healing, and proactive problem-solving as its primary service layer. The company provides seamless services through cutting-edge collaboration tools and merged reality applications, alongside quick-access asset lockers and vending machines for everyday IT supplies. Unisys Intelligent Workplace Services guarantee prompt and effective repairs or replacements for your devices. In addition to these services, you will benefit from on-site desk-side support and dispatch assistance, all while enjoying comprehensive lifecycle management of your assets throughout the organization, which includes installation, modifications, recycling, IT supply chain management, and depot requirements. Furthermore, the advanced InteliServe Platform by Unisys offers a variety of support channels, leverages sophisticated analytics, and integrates Artificial Intelligence (AI) with robotic process automation features. This holistic approach not only streamlines operations but also fosters a more efficient and responsive workplace environment.
Description
The concept of the "office-less office" has become standard, largely due to a workforce that is familiar with seamless connectivity and the recent rise in remote work prompted by a crisis. Employees now expect the flexibility to perform their tasks from any location, at any time, on any device, while also enjoying a consistent and high-quality End-User Experience (EUX). However, alongside this demand for flexibility, organizations are challenged to maintain security and governance across their cloud, on-premise, and hybrid infrastructures. It's critical that enhancing the workplace experience does not lead to greater risk exposure. Unisys addresses these challenges by providing a hybrid Virtual Desktop Infrastructure (VDI) solution that meets the essential needs of agility, scalability, and security. This solution allows organizations to rapidly deploy virtual desktops for users through cloud resources while establishing an on-premise VDI setup that is tailored to ensure cost-effectiveness, control, and regulatory compliance. Ultimately, the balance between flexibility and security is key to fostering a productive digital workplace.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
No
Google Cloud Platform
No
Microsoft 365
No
ServiceNow
No
TheEye
Yes
Integrations
Amazon Web Services (AWS)
Yes
Google Cloud Platform
Yes
Microsoft 365
Yes
ServiceNow
Yes
TheEye
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Unisys
Country
United States
Website
www.unisys.com/siteassets/collateral/solution-brief/ex_210218_unisysintelligentworkplaceservices.pdf
Vendor Details
Company Name
Unisys
Country
United States
Website
www.unisys.com/siteassets/collateral/solution-brief/ex_210221_unisysworkplaceasaservice.pdf
Product Features
Digital Workplace
Activity / News Feed
No
Calendar Management
No
Chat / Messaging
No
Content Management
No
Document Management
No
Employee Directory
No
File Sharing
No
Knowledge Management
No
Surveys & Feedback
No
Task Management
No
Product Features
Virtual Desktop (VDI)
Desktop-as-a-Service
No
Load Balancing
No
Multi-Device Support
No
Multi-Factor Authentication
No
Permissions / Access Controls
No
Self Service Portal
No
Third Party Integration
No
