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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Founded in 2008, Unblu is Swiss company that provides financial institutions with the best technology to level up the digital experience of their customers. The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate.

Description

Organizations have made significant investments in digitizing their services to enhance customer access to information, products, and self-service options. This digital engagement is consistently utilized across various devices. However, when customers seek interaction or require assistance, they are often compelled to switch from their digital experience to traditional channels such as phone calls or emails. This shift results in a missed opportunity to assist the customer precisely when they need it, thereby undermining the financial investments made in digital transformation. It is crucial for businesses to seize every opportunity to engage with their digital clientele, regardless of whether their objectives involve online sales, customer support, lead generation, or complex service processes. With Vergic Engage, companies can effectively navigate the digital customer journey. Every organization, irrespective of its industry, can outline a customer journey, and the Vergic Engage Platform is designed to streamline that journey while ensuring the customer remains within a digital framework. By doing so, it not only enhances customer satisfaction but also maximizes the potential for conversion and loyalty.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Puzzel Yes 
Appway Digital Banking Yes 
Avaloq Core Yes 
Backbase Yes 
CREALOGIX Digital Hub Yes 
Enghouse Vidyo Yes 
Facebook Messenger No 
Kore.ai Yes 
NiCE CXone Mpower No 
SAP Cloud Platform No 
Salesforce No 
Scrive No 
SmartTask No 
Sogeti SMART Workspace No 
Temenos Transact Yes 
Teradata VantageCloud No 
Verint Community Yes 
ebankIT Yes 

Integrations

Puzzel Yes 
Appway Digital Banking No 
Avaloq Core No 
Backbase No 
CREALOGIX Digital Hub No 
Enghouse Vidyo No 
Facebook Messenger Yes 
Kore.ai No 
NiCE CXone Mpower Yes 
SAP Cloud Platform Yes 
Salesforce Yes 
Scrive Yes 
SmartTask Yes 
Sogeti SMART Workspace Yes 
Temenos Transact No 
Teradata VantageCloud Yes 
Verint Community No 
ebankIT No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

€35 per user per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Unblu

Founded

2008

Country

Switzerland

Website

www.unblu.com

Vendor Details

Company Name

Vergic

Country

Sweden

Website

www.vergic.com/vergic-engage-platform/

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing Yes 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form No 
Proactive Chat No 
Screen Sharing Yes 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Screen Sharing

Annotations / Drawing Tools No 
Desktop / Browser Sharing Yes 
Mobile Screen Sharing No 
Presenter Control Management No 
Remote Control No 
Screen Capture No 
Screen Mirroring No 
Screen Recording No 

Video Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat No 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing Yes 
Two-Way Audio & Video No 
Video Conferencing Yes 
Whiteboard No 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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