Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
On average, individuals interact with their mobile devices more than 80 times each day. To enhance customer loyalty and increase profitability, it's crucial to engage with consumers at pivotal moments. The Ubiquity engagement platform offers a sophisticated digital solution designed to prioritize your customers' needs within your business framework. Select only the services that fit your requirements, or collaborate with our digital strategists to identify the most effective strategies for achieving success. You can build custom applications on our platform or utilize our versatile mobile applications tailored specifically for your brand. Additionally, incorporate identity management features into your programs to streamline convenience while gaining valuable insights into your customers' preferences, interests, and essential first-party identity information like their location, date of birth, and email addresses. By doing so, you not only enhance customer engagement but also foster deeper connections that drive sustained business growth.
Description
The contemporary customer experience platform caters to sectors such as healthcare, retail, and finance, among others. It focuses on recognizing challenges and fulfilling customer requirements during the initial interaction. Offering live video support across any website is a notable feature. Establishing trust with clients can be significantly enhanced through interactive communication methods like video chat, especially when they encounter difficulties. This technology allows support agents to swiftly understand the issues at hand, streamlining the process compared to traditional methods of explaining problems over the phone or through text-based chats. Such a high degree of personalization, which is primarily attainable via video interactions, fosters stronger customer relationships and enhances loyalty. This approach not only boosts the lifetime value of customers but also makes them feel more connected to the brand, as they perceive that their concerns are valued and addressed. As a result, companies can cultivate a more engaged and satisfied customer base.
API Access
Has API
No
API Access
Has API
Yes
Integrations
BackBox
Yes
Edukate
Yes
Electric
Yes
Follow Up Boss
No
Genuity
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
LoanPro
Yes
Pipedrive
No
Shopify
No
Integrations
BackBox
No
Edukate
No
Electric
No
Follow Up Boss
Yes
Genuity
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
LoanPro
No
Pipedrive
Yes
Shopify
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$19 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Gomeeki
Country
Australia
Website
www.gomeeki.com/products/mobile-loyalty-platform/
Vendor Details
Company Name
kustomeroo
Country
United States
Website
www.kustomeroo.com
Product Features
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Contact Management
Activity Management
No
Appointment Management
No
Contact Database
No
Contact History
No
Contact Import/Export
No
Customer Pipeline
No
Email Marketing
No
Group Management
No
Interaction Tracking
No
Lead Management
No
Prospecting Tools
No
Sales Pipeline Management
No
Search / Filter
No
Segmentation
No
Shared Contacts
No
Social Media Integration
No
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
Yes
Video Content
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
No
Text Analysis
No
Trend Analysis
No
Telemarketing
Auto Dialer
No
CRM
No
Call Logging
Yes
Call Recording
Yes
Call Routing
No
Call Scripting
No
IVR / Voice Recognition
No
Inbound Call Center
No
Lead Distribution
No
Outbound Call Center
No