Average Ratings 4 Ratings

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Average Ratings 0 Ratings

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Description

Urbantz is a leading last mile delivery management platform designed specifically for enterprises. We empower the largest retail, grocery, e-commerce and logistics companies to manage their final mile operations sustainably at any scale, providing the visibility and control to cut emissions, allocate smartly across carriers, build unique workflows and ensure on-brand delivery experiences. Happy customers include Carrefour, Auchan, Home24, ASDA, PostNord, Marley Spoon, Bosch & FM Logistic.

Description

Yellow.ai is the enterprise-grade Conversational AI platform that unlocks business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, Domino’s, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code platform. The company has raised more than $102M from blue-chip investors and has offices across six countries.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Brisoft Yes 
Dimension Labs No 
ERP Gold Yes 
Facebook Messenger No 
Google Hangouts No 
HubSpot CRM No 
Jira Service Management No 
LOGISTAR Yes 
MaGistor Yes 
Magento No 
Oracle Fusion Cloud ERP Yes 
SAP Business One Yes 
SAP Commerce Cloud Yes 
SAP ERP Yes 
SAP SuccessFactors No 
Telegram No 
VoiceX No 
WooCommerce No 
Zalo No 

Integrations

Salesforce Yes 
Brisoft No 
Dimension Labs Yes 
ERP Gold No 
Facebook Messenger Yes 
Google Hangouts Yes 
HubSpot CRM Yes 
Jira Service Management Yes 
LOGISTAR No 
MaGistor No 
Magento Yes 
Oracle Fusion Cloud ERP No 
SAP Business One No 
SAP Commerce Cloud No 
SAP ERP No 
SAP SuccessFactors Yes 
Telegram Yes 
VoiceX Yes 
WooCommerce Yes 
Zalo Yes 

Pricing Details

Urbantz is an enterprise-grade solution that offers value-based pricing as we offer the creation of customizable features based on the client's needs.

Our pricing model is designed to be as simple and transparent as possible. It doesn’t matter how many dispatchers and drivers use the platform and app, or the number of carriers you add. The only thing you pay for is deliveries, which can be dropoffs or pickups.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

URBANTZ

Founded

2015

Country

Belgium

Website

www.urbantz.com

Vendor Details

Company Name

Bitonic Technology Labs

Founded

2016

Country

San Mateo, California

Website

yellow.ai/

Product Features

Delivery Management

Customer Portal Yes 
Dispatch Management Yes 
Driver ETA Yes 
Driver Management Yes 
For Courier Services Yes 
For Freight Yes 
For Restaurants No 
Order Tracking Yes 
Routing Yes 
Scheduling Yes 
Signature Capture Yes 
Surveys & Feedback Yes 

Fleet Management

Dispatch Management Yes 
Employee Management Yes 
Fuel Management No 
GPS Tracking Yes 
Incident Reporting No 
Inspection Management No 
Inventory Management Yes 
Maintenance Management Yes 
Mileage Tracking Yes 
Motor Pool No 
Routing Yes 
Tire Management No 
VIN Lookup No 
Work Order Management Yes 

Logistics

3PL Yes 
Barcoding / RFID Yes 
CRM No 
Container Tracking No 
Cross Docking Yes 
Fleet Management Yes 
Inventory Management No 
Order Management Yes 
Purchasing Yes 
Scheduling Yes 
Shipping Management Yes 
Transportation Management Yes 

Route Planning

Capacity Planning Yes 
Drag & Drop Scheduling Yes 
Driver Management Yes 
Emergency Dispatch Yes 
GPS Tracking Yes 
Performance Metrics Yes 
Route Costing Yes 
Territory Management Yes 

Supply Chain Management

Demand Planning Yes 
Electronic Data Interchange No 
Import / Export Management No 
Inventory Management No 
Order Fulfillment Yes 
Order Management Yes 
Sales & Operations Planning Yes 
Shipping Management Yes 
Supplier Management Yes 
Transportation Management Yes 
Warehouse Management Yes 

Transportation Dispatch

Billing & Invoicing Yes 
Computer Aided Dispatch Yes 
Customer Database Yes 
Emergency Dispatch Yes 
Fuel Management Yes 
Mileage Tracking Yes 
Order Management Yes 
Routing Yes 
Scheduling Yes 
Vehicle Tracking Yes 

Transportation Management

Billing & Invoicing Yes 
Carrier Management Yes 
Customer Management Yes 
Dispatch Management Yes 
Driver Management Yes 
Fleet / Equipment Management Yes 
Load Management Yes 
Order Management Yes 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Shipment Management Yes 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components No 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant No 

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management Yes 
Content Syndication Yes 
Feedback Collection Yes 
Gamification Yes 
Live Chat Yes 
Video Content Yes 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Employee Engagement

Benchmarking Yes 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Alternatives

Alternatives