Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
UMAX offers a suite of contemporary, customizable solutions for Customer Information Systems (CIS), Customer Relationship Management (CRM), and Asset and Field Services Management, all tailored for utility companies and built on the robust Microsoft Dynamics 365 framework. Our offerings enhance everyday operations by leveraging automation and customizable workflows, all backed by meaningful analytics and data that can be acted upon. By implementing automated procedures, simplifying user interactions, and providing customer self-service options, organizations can achieve greater efficiency and significantly reduce service costs. Gain deeper insights into customer behavior through comprehensive omni-channel capabilities that enable proactive management of customer satisfaction. Optimize your business operations with our adaptable, highly configurable modular platform that effortlessly integrates with third-party systems. Harness the full potential of your utility data by utilizing the advanced features of the Microsoft platform, empowering your organization to thrive in a competitive landscape while simultaneously enhancing the customer experience.
Description
All processes ranging from field inspections and annotations to the review and dissemination of quantitative asset health data among operational teams are fundamentally connected to each specific asset. Each asset is systematically indexed by UNITI, serving as a central hub for various data types, such as digital copies of physical documents, shared insights, and all digital-first files. By using UNITI, the challenges of managing information are significantly simplified. The platform’s sharing capabilities enable inspection teams to escalate review requests and repair alerts up to supervisors and operations managers, facilitating the creation of work orders. For the first time, seasoned technicians and specialists can effectively document their historical knowledge, preserving their expertise for future training and collaborative knowledge sharing. Consolidate all your data in a single location, which includes automatically gathered images, manually uploaded files, digitized field notes, and more, ensuring that your information is well-organized and directly tied to each asset while removing the issue of scattered data sources. This streamlined approach not only enhances efficiency but also fosters a culture of continuous improvement and learning within the organization.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Microsoft Dynamics 365
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Itineris
Country
United States
Website
www.itineris.net/north-america/solutionforutilities/
Vendor Details
Company Name
Thread
Founded
2019
Country
United States
Website
thread.one
Product Features
Utility Billing
ACH Payment Processing
Yes
Account Management
Yes
Billing & Invoicing
Yes
Cable
No
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
Yes
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
Yes
Trash
Yes
Water
Yes
Work Order Management
Yes
Utility Management Systems
Billing & Invoicing
Yes
Cable
No
Customer Management
Yes
Demand Planning
No
Electricity
Yes
Natural Gas
Yes
Plant Management
No
Service Call Management
No
Trash
No
Water
Yes
Work Order Management
No
Workforce Management
No
Product Features
Utility Management Systems
Billing & Invoicing
No
Cable
No
Customer Management
No
Demand Planning
No
Electricity
No
Natural Gas
No
Plant Management
No
Service Call Management
No
Trash
No
Water
No
Work Order Management
No
Workforce Management
No