Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RWS is a global leader in content management, translation technology, and services, partnering with over 80 of the top 100 global companies.
Tridion Docs, our DITA-based Component Content Management System (CCMS), streamlines and automates complex content processes at scale, empowering you to author, review, localize, manage, and deliver structured content with confidence. With Tridion Docs, you can create technical documentation, policies, procedures, and other critical and regulatory content efficiently using AI.
Additionally, Tridion Docs facilitates easy information discovery and automated delivery, providing AI-driven recommendations to ensure that employees, business partners, and customers quickly access the right information when they need it.
Outperforming the competition
Independent analyst firm, Ars Logica, scrutinised Tridion Docs’ performance in 11 categories across business and technology criteria. It outperformed the competition in 8 of the categories, providing the most solid foundation for your current and future content challenges.
Description
Facilitate self-service and personalized content at key points along the customer journey. Transform technical content that you already have
into a great self-service experience. Customers need personalized, relevant, and easy-to find answers in your documentation portal, community or support site. Remote workers can benefit from real-time guidance that analyses each case and recommends relevant technical content. Enhance your product's value and customer experience by understanding where friction is occurring and how customers interact with your content. Zoomin seamlessly integrates with many of the most popular platforms and tools, providing a scalable solution that provides your customers with the answers they need, without requiring you to change your workflow.
API Access
Has API
No
API Access
Has API
No
Integrations
Adobe Analytics
No
GitHub
No
GitLab
No
Google Analytics
No
Jira
No
Jive
No
MadCap IXIA CCMS
No
Microsoft Dynamics 365
No
Oracle Cloud CX
No
Oracle Taleo
No
Integrations
Adobe Analytics
Yes
GitHub
Yes
GitLab
Yes
Google Analytics
Yes
Jira
Yes
Jive
Yes
MadCap IXIA CCMS
Yes
Microsoft Dynamics 365
Yes
Oracle Cloud CX
Yes
Oracle Taleo
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
RWS
Founded
1958
Country
United Kingdom
Website
www.rws.com/content-management/tridion/docs/
Vendor Details
Company Name
Zoomin Software
Founded
2015
Country
United States
Website
www.zoominsoftware.com
Product Features
Content Management
Audio Content
No
Customizable Templates
No
Document Indexing
No
E-forms
No
Full Text Search
No
Image Editor
No
SEO Management
No
Text Editor
No
Version Control
No
Video Content
No
Website Management
No
Digital Asset Management
Asset Categorization
Yes
Asset Library
Yes
Asset Sharing
No
Brand Control
No
Customizable Branding
Yes
File Conversion
No
Metadata Management
Yes
Mobile App
No
Reporting/Analytics
Yes
Search Within Document
Yes
Search/Filter
Yes
Version Control
Yes
Watermarking
No
Workflow Management
Yes
Document Collaboration
Access Control / Permissions
Yes
Autosave
Yes
Chat / Messaging
No
Cloud Storage
No
Comments / Annotations
No
Edit / Change Tracking
Yes
Electronic Signature
No
Multiple File Formats
Yes
Pre-made Templates
No
Search
Yes
User Tagging
Yes
Version Control
Yes
Workflow / Approval Process
Yes
Enterprise Content Management (ECM)
Archiving & Retention
No
Collaboration Tools
Yes
Content Lifecycle Management
No
Digital Asset Management
No
Document Management
No
Electronic Signature
No
Information Governance
No
Mobile Access
No
Search
No
Version Control
Yes
Workflow Management
Yes
Help Authoring Tools
Collaboration Tools
Yes
Content Library
Yes
Drag & Drop Editing
No
Image Library
No
Import HTML / Word
No
Multi-Format Output
No
Offline Editing
No
Preview Output
No
Screenshot Tool
No
Search
No
Templates
No
Text Editor / Word Processor
Yes
Translation Tools
Yes
Version Control
Yes
Software Documentation
Access Roles / User Permissions
No
Automatic Documentation Generation
No
Collaboration Tools
No
Docs Web Hosting
No
Feedback Capture
No
Markdown Support
No
Multiple Formats Support
No
Multiple Versions Support
No
Version Control
No
WYSIWIG Editor
No
Webhooks
No
reStructured Text Support
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
Yes
Software Documentation
Access Roles / User Permissions
Yes
Automatic Documentation Generation
Yes
Collaboration Tools
No
Docs Web Hosting
No
Feedback Capture
Yes
Markdown Support
No
Multiple Formats Support
Yes
Multiple Versions Support
Yes
Version Control
No
WYSIWIG Editor
Yes
Webhooks
Yes
reStructured Text Support
No