Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Trevally from ManualMaster is a comprehensive QHSE platform designed to cover the entire PDCA loop in a single web or on-premises solution. It provides controlled document and version management with audit trails, process mapping, risk and standard controls, as well as quality assurance registrations and smart web forms. Additional modules manage incidents, complaints, audits, deviations, tasks, and actions, all displayed in role-based dashboards with real-time KPIs, reports, and graphs. With ISO-27001 hosting, backups, single sign-on, two-factor authentication, and granular user permissions, Trevally ensures data security while supporting multi-language interfaces, digital signatures, and mobile access for enhanced user adoption.
Description
The isoTracker Complaints Management system is a cloud-based solution designed to efficiently record and handle customer complaints. This comprehensive tool empowers administrators to designate team members responsible for investigating and pinpointing the underlying causes of complaints. Additionally, isoTracker Complaints Management offers users the capability to analyze past complaints and uncover trends, facilitating the development of proactive measures to prevent future issues. By streamlining the complaints process, this solution enhances customer satisfaction and organizational responsiveness.
API Access
Has API
Yes
API Access
Has API
No
Integrations
AFAS Software
Yes
Active Directory
Yes
GROW with SAP
Yes
HelloID
Yes
M3
Yes
Integrations
AFAS Software
No
Active Directory
No
GROW with SAP
No
HelloID
No
M3
No
Pricing Details
$6000/year
Free Trial
No
Free Version
No
Pricing Details
$17 USD/month/user
Pricing is based on number of users and modules. Discounts are available for multiple modules and periods greater than 1 month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ManualMaster
Founded
1992
Country
The Netherlands
Website
manualmaster.com
Vendor Details
Company Name
isoTracker Solutions Ltd
Founded
2004
Country
United Kingdom
Website
www.isotracker.com
Product Features
Quality Management
Audit Management
Yes
Complaint Management
Yes
Compliance Management
Yes
Corrective and Preventive Actions (CAPA)
Yes
Defect Tracking
No
Document Control
Yes
Equipment Management
No
ISO Standards Management
Yes
Maintenance Management
No
Risk Management
Yes
Supplier Quality Control
Yes
Training Management
Yes
Product Features
Complaint Management
Case Management
Yes
Complaint Classification
Yes
Corrective Actions (CAPA)
Yes
Customer Complaint Tracking
Yes
Feedback Management
Yes
Forms Management
No
Issue Tracking
Yes
Quality Assurance Management
Yes
Routing
Yes
Self Service Portal
No
Social Media Monitoring
No
Survey Management
No