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features
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support

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Description

Bring in extensive amounts of text into Transana in a plain text format from Word documents or RTF files, then proceed to categorize and code the information. You can also import, transcribe, code, and analyze up to four media files simultaneously, making it easy to manage your projects efficiently. Identify media Clips within their context and export Clip videos as needed. Additionally, you can import still images or capture snapshots from your video data within Transana, allowing for versatile visual integration. Crop, categorize, and apply coding shapes to your images, and seamlessly embed them into your Documents and Transcripts as required. Furthermore, you can import survey data formatted as spreadsheets for qualitative analysis, selecting specific questions for automatic coding during the import process. Utilize Transana’s robust analysis tools to maximize insights from your survey responses, and easily convert your video files into an analysis-friendly format with Transana’s user-friendly conversion feature, enhancing the overall workflow of your project. This comprehensive set of features makes Transana a powerful tool for qualitative researchers seeking to integrate various data types effectively.

Description

Previously, our method for examining qualitative data was highly labor-intensive and consumed a significant amount of time. Now, thanks to their AI technology, we can effortlessly pinpoint critical insights. We move past simple sentiment analysis by providing a comprehensive weekly report that highlights the most significant compliments, complaints, questions, and requests, organized by volume and urgency. Each identified theme not only tracks fluctuations over time but also includes a detailed summary, urgency score, relevant product sub-themes, user profiles, and additional insights. This versatile tool can be applied to various sources, such as sales call transcripts, customer support inquiries, market research, employee feedback, and beyond. Our platform accommodates unlimited users and integrations at every pricing level, ensuring accessibility for companies of all sizes. To get started, you only need a minimum of 500 data points. Each report section delivers insights about the individuals engaging in those discussions, ensuring a tailored approach. The AI leverages customer attributes and metadata to perform in-depth analyses and offer recommendations based on elements like NPS scores, customer classifications, geographical regions, and more, mirroring the analytical capabilities of a human expert. Ultimately, this transformation not only streamlines our processes but also enriches our understanding of customer feedback in a way that was previously unattainable.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Delighted No 
Front No 
GPT-4 No 
Intercom No 
Nekton.ai No 
Pendo No 
QDA Miner Yes 
Salesforce No 
SurveyMonkey No 
Typeform No 
Zapier No 
Zendesk No 

Integrations

Delighted Yes 
Front Yes 
GPT-4 Yes 
Intercom Yes 
Nekton.ai Yes 
Pendo Yes 
QDA Miner No 
Salesforce Yes 
SurveyMonkey Yes 
Typeform Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$600 per month
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Spurgeon Woods

Founded

2000

Country

United States

Website

www.transana.com

Vendor Details

Company Name

Viable

Founded

2020

Country

United States

Website

www.askviable.com

Product Features

Qualitative Data Analysis

Annotations Yes 
Collaboration Yes 
Data Visualization Yes 
Media Analytics Yes 
Mixed Methods Research Yes 
Multi-Language Yes 
Qualitative Comparative Analysis No 
Quantitative Content Analysis Yes 
Sentiment Analysis No 
Statistical Analysis No 
Text Analytics Yes 
User Research Analysis No 

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Qualitative Data Analysis

Annotations No 
Collaboration No 
Data Visualization No 
Media Analytics No 
Mixed Methods Research No 
Multi-Language No 
Qualitative Comparative Analysis No 
Quantitative Content Analysis No 
Sentiment Analysis No 
Statistical Analysis No 
Text Analytics No 
User Research Analysis No 

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