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Description
Connects with over 900 carriers across the globe, ensuring that both you and your customers are always informed about the location of each shipment. By activating automated email notifications, your customers can effortlessly track their order status, significantly reducing the number of “where’s my order” inquiries. It fully supports various shipping options, including AliExpress Standard Shipping, YunExpress, 4PX, CJ Packet, and ePacket (China Post, China EMS), and allows you to conveniently conceal any Chinese origins. The parcel tracking application offers a personalized experience by letting you tailor the tracking template to align with your store's aesthetic. You have the flexibility to customize text colors, button styles, and background designs, along with the option to choose which tracking information is visible. Additionally, you can include a message in the "seller's message" field for further engagement. To boost your revenue, consider enabling product recommendations on the tracking page. This feature not only keeps customers informed but also minimizes the need for customer care representatives to handle “where is my order” concerns. Customers can independently access their order details at your store's tracking page anytime, using their shipment tracking number or a combination of their order ID and email. This seamless tracking experience enhances customer satisfaction and loyalty.
Description
parcelLab is a truly global enterprise software provider. It allows brands to increase revenue, reduce operational costs and complexity, and optimize the customer experience.
Our award-winning platform for post-purchase enables brands to transform operational touchpoints from mundane into the most differentiated, personalized experience. This creates unique moments of pure delight for their customers.
We are trusted by over 800 brands, including IKEA and Chico's. We track shipping data from 350 carriers and actively manage the after-purchase experience in 175 countries.
Find out more about parcelLab.com
API Access
Has API
API Access
Has API
Integrations
Budbee
Delhivery
FedEx Ship Manager
Paack
SAP Store
SEUR PRO
Salesforce
Zendesk
Integrations
Budbee
Delhivery
FedEx Ship Manager
Paack
SAP Store
SEUR PRO
Salesforce
Zendesk
Pricing Details
$9 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Shopify
Country
Latvia
Website
apps.shopify.com/trackr
Vendor Details
Company Name
parcelLab
Founded
2015
Country
United States
Website
parcellab.com
Product Features
Shipment Tracking
Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration
Product Features
Returns Management
3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection
Shipment Tracking
Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration
Shipping
Air Shipping
Bills of Lading
Container Shipping
Freight Shipping
Ground Shipping
Import / Export
Ocean Shipping
Parcel Shipping
Quotes / Estimates
Shipment Tracking
Warehouse Management
