Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
Connects with over 900 carriers across the globe, ensuring that both you and your customers are always informed about the location of each shipment. By activating automated email notifications, your customers can effortlessly track their order status, significantly reducing the number of “where’s my order” inquiries. It fully supports various shipping options, including AliExpress Standard Shipping, YunExpress, 4PX, CJ Packet, and ePacket (China Post, China EMS), and allows you to conveniently conceal any Chinese origins. The parcel tracking application offers a personalized experience by letting you tailor the tracking template to align with your store's aesthetic. You have the flexibility to customize text colors, button styles, and background designs, along with the option to choose which tracking information is visible. Additionally, you can include a message in the "seller's message" field for further engagement. To boost your revenue, consider enabling product recommendations on the tracking page. This feature not only keeps customers informed but also minimizes the need for customer care representatives to handle “where is my order” concerns. Customers can independently access their order details at your store's tracking page anytime, using their shipment tracking number or a combination of their order ID and email. This seamless tracking experience enhances customer satisfaction and loyalty.
Description
For ecommerce retailers, shipment data only matters if it leads to the right customer or operational response. WISMOlabs brings order details, carrier activity, timing, customer context, and retailer-defined policies together before choosing what happens next. Depending on the situation, the platform can send or suppress an email or SMS update, change a branded tracking page, trigger a webhook, or route work into another system.
The result is more than package tracking. CX, support, and ecommerce operations teams receive live delivery visibility, exception handling, analytics, configurable communications, returns management, and delivery-aware review orchestration in one post-purchase platform.
Typical customers report 70-90% fewer "Where is my order?" inquiries. WISMOlabs fits brands processing roughly 500-20,000 or more monthly shipments and connects with Shopify, BigCommerce, WooCommerce, and Magento, as well as API-based and custom implementations.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Adobe Commerce
No
BigCommerce
No
Foursixty
No
Klaviyo
No
Magento
No
Salesforce
No
Shopify
No
Shopify Plus
No
WooCommerce
No
Integrations
Adobe Commerce
Yes
BigCommerce
Yes
Foursixty
Yes
Klaviyo
Yes
Magento
Yes
Salesforce
Yes
Shopify
Yes
Shopify Plus
Yes
WooCommerce
Yes
Pricing Details
$9 per month
Free Trial
Yes
Free Version
No
Pricing Details
$0.01-$0.15 per shipment
All WISMOlabs platform capabilities are included. Pricing is based on monthly shipment volume, with rates ranging from $0.15 to $0.01 per shipment as volume increases. Monthly minimums and commercial terms vary by customer, shipment volume, and implementation requirements. Contact WISMOlabs for a tailored quote.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Shopify
Country
Latvia
Website
apps.shopify.com/trackr
Vendor Details
Company Name
WISMOlabs
Founded
2018
Country
United States
Website
wismolabs.com
Product Features
Shipment Tracking
Alerts/Notifications
Yes
Delivery Estimate
No
For Freight
No
For eCommerce
Yes
Status Tracking
Yes
Website Integration
Yes
Product Features
eCommerce
CRM
No
Catalog Management
No
Channel Management
No
Customer Accounts
No
Data Security
No
Email Marketing
No
Inventory Management
No
Kitting
No
Loyalty Program
No
Mobile Access
No
Multi-Store Management
No
Order Management
No
Product Configurator
No
Promotions Management
No
Returns Management
Yes
Reviews Management
No
SEO Management
No
Shopping Cart
No
Templates
No
Shipment Tracking
Alerts/Notifications
Yes
Delivery Estimate
Yes
For Freight
No
For eCommerce
Yes
Status Tracking
Yes
Website Integration
Yes