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Description
Tracey, developed by Sendcloud, is a shipping intelligence platform hosted in the cloud that empowers e-commerce brands, third-party logistics providers, and retailers to enhance their delivery performance by transforming fragmented carrier tracking information into organized and actionable insights. This allows businesses to effectively evaluate carriers, streamline costs, and elevate the overall customer experience. The software consolidates parcel and status information from over 40 global carriers, providing real-time shipment visibility, accurately forecasting delays, and suggesting optimal transport choices based on factors like cost, reliability, transit durations, and service level agreements, rather than relying on guesswork. It facilitates the ongoing assessment and comparison of carrier performance, enables benchmarking against industry standards, and aids in negotiating more favorable carrier contracts. Additionally, Tracey automates proactive notifications for customers, significantly reducing inquiries regarding order status with estimated time of arrival predictions and alerts for any delivery issues. With the capability to integrate seamlessly with current shipping, customer service, or warehouse systems through an API, Tracey ensures that the right parcel information is accessible when needed, thus streamlining operations further. This comprehensive approach not only enhances operational efficiency but also builds stronger relationships with customers through improved communication and transparency.
Description
Trackerly is a web-based platform designed for tracking parcels that allows users to monitor the status and location of their shipments in real time simply by inputting a unique tracking number; the platform intelligently identifies the appropriate courier and provides live updates, such as the most recent location and estimated delivery time, utilizing data sourced from numerous major carriers around the globe. It accommodates international shipments and boasts coverage for a wide range of carriers, all while striving to streamline the tracking process by centralizing information to save users from navigating multiple carrier websites. Additionally, users have the option to input their email addresses to receive direct tracking updates, ensuring they stay informed about their parcels. For those who encounter difficulties in finding their shipment or verifying their tracking number, the platform also provides customer support available from Monday through Saturday to offer assistance. This comprehensive approach not only enhances user experience but also builds trust in the reliability of the tracking service.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Sendcloud
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
£1.00 for 48 hours
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Sendcloud
Founded
2019
Country
Belgium
Website
www.traceybysendcloud.com
Vendor Details
Company Name
Trackerly
Country
United Kingdom
Website
trackerly.net
Product Features
Product Features
Shipment Tracking
Alerts/Notifications
No
Delivery Estimate
No
For Freight
No
For eCommerce
No
Status Tracking
No
Website Integration
No
