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Description
We have transformed local government software by offering tailored solutions that include the option to test each product prior to purchase, budget-friendly monthly subscriptions, and swift implementations. TownCloud serves as the key to simplifying, modernizing, and accelerating the workflow of local governments. With TownCloud Revenue, gone are the days of tedious batch processes or constant spreadsheet updates. Eliminate the jargon and establish a genuine connection with your community—TownCloud Engage facilitates seamless interactions for citizens. We adhere to the guidelines outlined in the Americans with Disabilities Act (ADA) to guarantee accessibility for everyone. Our integrated transparency features foster trust between local governments and their citizens. The design is straightforward and user-friendly, making transactions a breeze. The Agenda tool allows for the easy creation and management of meetings, minutes, and packets, enabling you to publish information with just one click. You also have the flexibility to showcase data for your community using limitless categories and views. Ultimately, our mission is to ensure that local governments can effectively serve their citizens while enjoying a streamlined experience.
Description
Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS.
Citizen Engagement
Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service.
The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time.
CCaaS
Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs.
This application helps customers increase their First Contact Resolution (FCR).
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
TownCloud
Founded
2014
Country
United States
Website
towncloud.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
verint.com
Product Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management
Product Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management