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Description
Toveta serves as a comprehensive software solution for aftercare and defect management tailored specifically for residential developers. It enables customer care teams to efficiently oversee service requests once homes are transferred to new owners, tracking everything from the initial homeowner reports to the final resolution of cases. Homeowners can easily report issues by submitting photos and pinpointing defects on a floor plan, while also being able to monitor progress, access important documents, and communicate directly with the developer's team. Meanwhile, staff members are equipped to review these reports, establish deadlines, delegate tasks to either in-house teams or external contractors, and coordinate necessary visits. Contractors have a clear view of their assigned tasks and can provide evidence of completion, after which the developer's team decides whether to close the case or send it back for further work. All records of defects, documents, and communications are retained with the property, ensuring that context is maintained through various developments and personnel transitions. Toveta also features a homeowner portal that reflects the developer's branding, distinct workspaces for care teams and contractors, and an analytics dashboard for metrics. Moreover, the pricing structure is based on the number of active homes, eliminating additional fees for staff, homeowners, or contractors, making it a flexible choice for developers. This all-in-one platform streamlines the aftercare process, enhancing the overall customer experience.
Description
Clixifix® is widely utilized by housebuilders, housing associations, principal contractors, and subcontractors for various residential and commercial projects both in the UK and internationally. If your company is a housebuilder or a commercial contractor facing challenges with your customer care strategy, clixifix® offers an effective solution. The defect and repair resolution software provided by clixifix® can lead to reduced expenses and increased customer satisfaction. This robust SaaS platform is designed to help you efficiently manage reported defect repairs and maintenance concerns while aligning with your business's key performance indicators. By leveraging advanced workflows, you can ensure uniformity among your aftercare teams, stakeholders, contractors, and residents. Clixifix® prioritizes enterprise-level security for your data, giving you peace of mind. Additionally, the platform allows for seamless data continuity across your systems through its integration capabilities, enhancing overall operational efficiency. Ultimately, adopting clixifix® could significantly transform your customer care approach, driving both satisfaction and loyalty.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
€149/month
Pricing is based on active homes, with no additional charge per staff member, homeowner, or contractor.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Wise Monks
Founded
2008
Country
Lithuania
Website
toveta.app/
Vendor Details
Company Name
clixifix
Founded
2012
Country
United Kingdom
Website
www.clixifix.com
Product Features
Warranty Management
Contract Management
No
Eligibility Verification
No
For Field Service
No
For General Contractors
No
For Manufacturers
No
Parts Management
No
Policy Management
No
Product Registration
No
Repair Management
No
Returns Management
No
Service Management
No
Warranty Tracking
No
Product Features
Construction CRM
Client Tracking
Yes
Contract Management
Yes
Forecasting
No
Project Management
Yes
Quote Management
Yes
Sales Management
No
Scheduling
Yes
Time Management
Yes
