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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The OTT Operations hub is designed to oversee performance at scale and enhance Quality of Service (QoS). Thanks to Touchstream's distinctive CDN data-sharing partnerships, identifying the underlying causes of errors can be achieved within minutes. Our comprehensive monitoring solution, VirtualNOC, gathers data from every point in the video delivery process and ensures continuous monitoring around the clock. This capability enables operators to clearly visualize problems and implement corrective actions before they impact viewers. With our real-time, direct data exchange with CDNs, disputes with technology providers are eliminated, allowing everyone to concentrate on the actual issues and resolve them promptly. Operating from anywhere is made possible through the cloud-based VirtualNOC, which connects seamlessly to the internet. This empowers your operations team with the essential visibility tools required for managing their intricate workflows from any location. Additionally, the ability to replay past errors aids in accurately identifying root causes, thereby preventing similar issues in the future and enhancing long-term QoS. By providing operators with complete oversight of their processes, the margins for error are minimized, leading to a more efficient operational workflow. This robust system not only streamlines issue resolution but also fosters a proactive approach to maintaining service quality.

Description

ZIF transforms IT Operations by shifting the focus from a reactive to a proactive approach, facilitating seamless IT processes. It features a unified command interface that consolidates data from various monitoring tools and devices, supported by over 100 plugins. This setup delivers actionable insights on events, helping to minimize infrastructure noise by correlating events and reducing false alarms. Additionally, it aids in swiftly identifying root causes by utilizing infrastructure and application heat maps for quicker issue detection. With the aid of predictive analytics, potential problems are forecasted before they can cause significant disruptions, employing both supervised and unsupervised machine learning techniques. The system also logs incidents in the IT Service Management (ITSM) tool while ensuring that the appropriate personnel are notified through the Virtual Supervisor. Furthermore, it automates repetitive tasks and complex workflows, enhancing overall efficiency. The benefits include comprehensive visibility across the enterprise, improved operational efficiency through noise reduction, and the ability to proactively identify risks based on patterns without relying on a Configuration Management Database (CMDB). Consequently, organizations can achieve faster Mean-Time-To-Repair (MTTR) and maintain a more resilient IT infrastructure overall.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Akamai Yes 
Amazon Web Services (AWS) Yes 
Apica No 
Cherwell Software No 
Connect No 
Dynatrace No 
Fastly Yes 
Limelight Yes 
ManageEngine ServiceDesk Plus No 
Microsoft Azure No 
Microsoft Outlook No 
New Relic No 
OTRS No 
ServiceNow No 
SolarWinds Service Desk No 
SysAid No 
Workplace from Meta No 

Integrations

Akamai No 
Amazon Web Services (AWS) No 
Apica Yes 
Cherwell Software Yes 
Connect Yes 
Dynatrace Yes 
Fastly No 
Limelight No 
ManageEngine ServiceDesk Plus Yes 
Microsoft Azure Yes 
Microsoft Outlook Yes 
New Relic Yes 
OTRS Yes 
ServiceNow Yes 
SolarWinds Service Desk Yes 
SysAid Yes 
Workplace from Meta Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$5 per user, per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Touchstream

Country

Australia

Website

www.touchstream.media/our-solution

Vendor Details

Company Name

GAVS Technologies

Founded

1998

Country

United States

Website

zif.ai

Product Features

Product Features

Application Performance Monitoring (APM)

Baseline Manager Yes 
Diagnostic Tools Yes 
Full Transaction Diagnostics Yes 
Performance Control Yes 
Resource Management No 
Root-Cause Diagnosis Yes 
Server Performance Yes 
Trace Individual Transactions Yes 

Artificial Intelligence

Chatbot No 
For Healthcare Yes 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

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