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features
design
support

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Write a Review

Description

We help businesses increase their customer's average spend by 300%. Research shows that repeat customers spend 30% more than one-time buyers. Your recommendation to purchase your more expensive products, memberships, or services is more trustworthy than a one-time buyer. Due to the 20% rule, most franchises don't know what the majority of customers think about them. Close to 20% of customers will respond when asked to review their experience on an online review site. We wanted to know why. We discovered that customers were reluctant to share their experiences with your business online. It's not personal. It's time for personalization. Close to 80% of customers will give feedback if you ask them. Why? Because it's personal, and it's relational. Our platform captures the sentiments of the 80% and lets you know where your business stands with customers.

Description

Your clients deserve an enhanced interaction. Zoho CRM Plus serves as a comprehensive customer experience platform that enables you to provide outstanding service to every client throughout their journey, turning them into loyal advocates for your brand. Connect with customers through various channels at every phase of their lifecycle. Achieve the right context across different platforms and receive real-time updates. Streamline discussions among multiple teams within a single conversation thread. A superior customer experience starts with aligning all teams and ensuring that customers remain the focal point of all activities. Zoho CRM Plus integrates your marketing, sales, and support teams, equipping them with essential tools to achieve this goal. Collaborate effectively across all teams by utilizing Zia, Zoho's AI-driven voice assistant, which aids in forecasting business trends, recommending optimal times to reach out to customers, analyzing email and ticket sentiments, and offering insightful business dashboards. With these capabilities, you can not only enhance customer satisfaction but also foster long-lasting relationships that benefit your organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aircall No 
COZYROC SSIS+ Suite No 
DataFisher No 
DigitAll No 
Docusign No 
Everstage No 
Front No 
Google Workspace No 
Mailchimp No 
Microsoft 365 No 
Microsoft Outlook No 
My Country Mobile No 
Open Packaging Network No 
PhoneBurner No 
Slack No 
Teliqon No 
VOGSY No 
printIQ No 

Integrations

Aircall Yes 
COZYROC SSIS+ Suite Yes 
DataFisher Yes 
DigitAll Yes 
Docusign Yes 
Everstage Yes 
Front Yes 
Google Workspace Yes 
Mailchimp Yes 
Microsoft 365 Yes 
Microsoft Outlook Yes 
My Country Mobile Yes 
Open Packaging Network Yes 
PhoneBurner Yes 
Slack Yes 
Teliqon Yes 
VOGSY Yes 
printIQ Yes 

Pricing Details

$195 per month
Free Trial No 
Free Version No 

Pricing Details

$60.00 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Touchpoints Technology

Website

touchpointstechnology.com

Vendor Details

Company Name

Zoho

Founded

1996

Country

India

Website

www.zoho.com/crm/crmplus

Product Features

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Loyalty

CRM No 
Corporate Memberships No 
Customer Activity Tracking No 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management No 

Marketing Automation

A/B Testing No 
Analytics / ROI Tracking No 
Artificial Intelligence No 
Content / Blogging Platform No 
Customizable CTAs Yes 
Drip Campaigns Yes 
Dynamic Content Yes 
Landing Pages / Web Forms No 
Lead Scoring No 
Sales Intelligence Yes 
Search Marketing No 
Segmentation No 
Social Marketing Yes 
Website Visitor Tracking No 

Product Features

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management Yes 
Content Syndication Yes 
Feedback Collection Yes 
Gamification Yes 
Live Chat Yes 
Video Content Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Loyalty

CRM Yes 
Corporate Memberships No 
Customer Activity Tracking Yes 
Discount Management Yes 
Gift Card System No 
Loyalty Card System No 
Member Portal Yes 
Membership Management Yes 
No-Card Loyalty System No 
Referral Tracking Yes 
Rewards Management Yes 

Experience Management

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

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