Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We specialize in enhancing customer experience consulting, designing employee engagement initiatives, mapping customer journeys, and facilitating organizational transformations. Elevate your market presence by crafting a unique customer experience strategy and effectively implementing it. As a premier consultancy in customer experience, we introduce Customer Types alongside an improved user interface in the Touchpoint Dashboard. This innovative Customer Types feature allows users to create, manage, and associate various customer categories directly within their journey maps, streamlining the process. The upgraded interface simplifies previously complex interactions, enhancing usability for Touchpoint Dashboard users. "Now our users can assign specific touchpoints to all customers, segments, personas, employees, individuals, and any other group they wish to represent," remarked Peter Haid, Chief Product Officer of Touchpoint Dashboard. "I truly appreciate how this feature beautifully and flexibly humanizes customers within the context of their journey maps." This enhancement not only improves user engagement but also fosters a deeper understanding of customer relationships.
Description
Place orders through our website or by phone for both delivery and pickup options. Create customizable Bundles, Specials, and Meals tailored to your preferences. Utilize integrated upselling features to enhance your revenue potential. Our seamless integration with the Kitchen Display System ensures that the freshest meals are prepared at optimal times. You have the opportunity to incorporate our "Front End" order management system into your current setup, allowing you to take advantage of Touchpoint while maintaining your existing reporting and integrations. Assign specific roles to your staff, set their hourly wages, and enable them to clock into the tip pool with ease. Access comprehensive reports on wages and tips, allowing you to make informed decisions about staffing levels as needed. Enhance the efficiency, enjoyment, and safety of your Drive Thru service with the Touchpoint POS Drive Thru system. Implement Line Busters to accelerate service and send SMS payment links to minimize contact. With Touchpoint Point of Sale Tools, you can make detailed comparisons across various metrics. Additionally, we monitor and assess employee performance to ensure your team is meeting expectations. This holistic approach empowers you to optimize every aspect of your operations.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$399 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Strativity Group
Country
United States
Website
strativity.com
Vendor Details
Company Name
TouchpointPlus.com
Founded
2013
Country
United States
Website
www.touchpointplus.com
Product Features
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
Yes
Customer Profiles
Yes
Data Import / Export
Yes
Predictive Analytics
No
Surveys & Feedback
Yes
Templates
Yes
Product Features
Customer Loyalty
CRM
Yes
Corporate Memberships
No
Customer Activity Tracking
Yes
Discount Management
Yes
Gift Card System
Yes
Loyalty Card System
Yes
Member Portal
Yes
Membership Management
Yes
No-Card Loyalty System
Yes
Referral Tracking
Yes
Rewards Management
No