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Description
Customer experience insights can be found in every interaction with your company. Unstructured feedback is received in all communication channels, including phone calls, chat sessions and emails.
Topbox's omnichannel analysis platform allows companies to quickly identify issues that can impact sales, customer satisfaction, product costs, and customer churn. Topbox's powerful aggregation and normalization, redactions, sentiment analysis, rule based and AI-driven class models provide actionable insights for clients without the need for expensive professional services.
Topbox will help you unlock the insights in your customer interactions with Topbox.
Description
We ensure that your online business runs smoothly, beyond the click of a button. This allows you to create memorable experiences for customers. With infinite checkout flexibility and self-service capabilities, you can sell what your customers want. Integrate disparate systems to create seamless customer experiences. Manage your business at any volume by integrating them all. Use consumer insights to make real-time decisions and turn customers into loyal fans. You can launch new landing pages, sales funnels and products in lightning fast time and combat fraud to increase your bottom line.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Facebook
Five9
Fulfillment.com
Heymarket
Instagram
Mailchimp
Maropost Marketing Cloud
Medallia
Midigator
Oreka TR
Integrations
Facebook
Five9
Fulfillment.com
Heymarket
Instagram
Mailchimp
Maropost Marketing Cloud
Medallia
Midigator
Oreka TR
Pricing Details
Consumption-based model, based on the number of customer interactions that are processed annually
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Topbox, Inc.
Country
United States
Website
topbox.io
Vendor Details
Company Name
Sticky.io
Founded
2008
Country
United States
Website
www.sticky.io
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
eCommerce
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates
Fraud Detection
Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval
Payment Processing
ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture
Recurring Billing
Customer Portal
Deferred Billing
Discount Management
Dunning Management
Invoice History
Multi-Currency
Multi-Period Recurring Billing
Payment Processing
Recurring Donations
Subscription Billing
Retail Management
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce
Shopping Cart
Abandoned Cart Saver
Catalog Management
Credit Card Processing
Discount / Coupon Management
Inventory Control
Product Configurator
Product Ratings / Reviews
Refund Management
Returns Management
Shipping Management
Tax Management
Subscription Management
Cancellation Management
Discount / Coupon Management
Dunning Management
Enrollment Management
Product Catalog
Recurring Billing
Revenue Recognition
Revenue Recovery Tools
Self Service Portal
Subscription Plan Management
Tax Management
Trial Management
Usage Tracking/Analytics
