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Description
Cisco ThousandEyes is an innovative platform for network intelligence that equips organizations with profound insights into digital interactions across various environments, including the internet, cloud, and enterprise networks. Utilizing sophisticated monitoring and analytics capabilities, ThousandEyes enables businesses to identify, troubleshoot, and rectify performance challenges that affect essential applications, websites, and services. Its extensive array of tools delivers valuable information regarding network performance, application delivery, and user engagement, allowing organizations to maintain uninterrupted connectivity and enhance user experiences. This platform is widely embraced by Fortune 500 companies and SaaS providers alike, establishing itself as a reliable solution for navigating the intricacies of contemporary hybrid and multi-cloud landscapes. Additionally, ThousandEyes empowers IT teams by equipping them with the tools needed to proactively manage, optimize, and refine their digital infrastructures for improved operational efficiency.
Description
See exactly who's calling, who's answering, and how your phone system is performing — without wrestling with raw CDRs or clunky built-in tools. VoIP Detective turns the call data from Cisco CallManager (CUCM), Cisco CUBE, Webex Calling, and Microsoft Teams into clear, searchable reports that anyone on your team can use.
Because it installs as a virtual machine inside your own environment, your call records stay on your infrastructure — nothing is shipped off to a vendor cloud. Most teams have it deployed and pulling reports within half an hour.
Managers can run their own team and call-activity reports without help from IT, while administrators get the depth they need: inbound, outbound, and hunt-group reporting (including who answered and which calls were abandoned), busy-hour analysis for staffing, network-quality troubleshooting by jitter, latency, and packet loss, gateway capacity planning, and endpoint utilization to reclaim unused licenses.
The free Lite edition never expires and places no limit on users or devices. VoIP Detective Pro unlocks unlimited data retention, scheduled report delivery, emergency-call alerts, GDPR phone-number masking, CUBE analytics, and a live UCCX wallboard — all at a single flat yearly rate that doesn't change with the size of your deployment.
API Access
Has API
No
API Access
Has API
No
Integrations
Cisco AgenticOps
Yes
Cisco Catalyst SD-WAN
Yes
Cisco Unified Border Element (CUBE)
No
Cisco Unified Communications Manager
No
Cisco Unified Contact Center
No
Cisco Unity Connection
No
Cisco Webex Calling
No
IBM NS1 Connect
Yes
Indent
Yes
Microsoft Teams
No
Integrations
Cisco AgenticOps
No
Cisco Catalyst SD-WAN
No
Cisco Unified Border Element (CUBE)
Yes
Cisco Unified Communications Manager
Yes
Cisco Unified Contact Center
Yes
Cisco Unity Connection
Yes
Cisco Webex Calling
Yes
IBM NS1 Connect
No
Indent
No
Microsoft Teams
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
$0
VoIP Detective Free is 100% free, forever — no expiration, and no limit on users or devices.
VoIP Detective Pro is a flat $1,499 USD/year. One price covers it all: CUCM, CUBE, Webex Calling, and Microsoft Teams reporting, with unlimited devices, users, reports, and administrators — no per-seat fees, no per-device fees, and no sales quote required. Pro also adds unlimited data retention, scheduled email reports, emergency-call alerts, GDPR number masking, and a UCCX wallboard.
VoIP Detective Pro is a flat $1,499 USD/year. One price covers it all: CUCM, CUBE, Webex Calling, and Microsoft Teams reporting, with unlimited devices, users, reports, and administrators — no per-seat fees, no per-device fees, and no sales quote required. Pro also adds unlimited data retention, scheduled email reports, emergency-call alerts, GDPR number masking, and a UCCX wallboard.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.thousandeyes.com
Vendor Details
Company Name
VoIP Detective
Founded
2019
Country
United States
Website
www.voipdetective.com
Product Features
Network Mapping
Color Codes / Icons
No
Compliance Management
No
Device Auto Discovery
No
Hierarchical Mapping
No
Location-Based Mapping
No
Map Exporting
No
On-Demand Mapping
No
Reporting/Analytics
Yes
Self-Updating Maps
No
Web Traffic Reporting
Yes
Network Monitoring
Bandwidth Monitoring
Yes
Baseline Manager
Yes
Diagnostic Tools
Yes
IP Address Monitoring
No
Internet Usage Monitoring
Yes
Real Time Analytics
Yes
Resource Management
No
SLA Monitoring
Yes
Server Monitoring
Yes
Uptime Monitoring
Yes
Web Traffic Reporting
Yes
System Monitoring
Alerts / Notifications
Yes
Antivirus Management
Yes
Data Backup / Recovery
Yes
Device Monitoring
Yes
Inventory Management
Yes
Patch Management
Yes
Policy-based Automation
Yes
Remote Monitoring
Yes
Reporting / Analytics
Yes
Risk Analysis
Yes
Server Monitoring
Yes
Service Configuration Management
Yes
VoIP Monitoring
Alerts / Notifications
No
Call Detail Record (CDR) Analysis
No
Call Quality Monitoring
No
IP SLA Monitoring
No
Jitter Testing
No
Latency Monitoring
No
MOS Monitoring
No
Packet Loss Monitoring
No
QoS Monitoring
No
Reporting / Analytics
No
Troubleshooting
No
Website Monitoring
Availability Testing
No
Event Logs
No
Event-Based Notifications
No
FTP Monitoring
No
Mail Server Monitoring
No
Maintenance Scheduling
No
Performance Metrics
No
Real Time Monitoring
No
Transaction Monitoring
No
Uptime Reporting
No
Product Features
Call Tracking
CRM
Yes
Call Log
Yes
Call Recording
No
Call Routing
Yes
Caller Identification
Yes
Campaign Management
No
Conversion Tracking
No
IVR / Voice Recognition
No
Keyword Tracking
No
VoIP Monitoring
Alerts / Notifications
Yes
Call Detail Record (CDR) Analysis
Yes
Call Quality Monitoring
Yes
IP SLA Monitoring
No
Jitter Testing
Yes
Latency Monitoring
Yes
MOS Monitoring
Yes
Packet Loss Monitoring
Yes
QoS Monitoring
Yes
Reporting / Analytics
Yes
Troubleshooting
Yes