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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

ThirdEye, developed by LogicVein, offers sophisticated network configuration and change management (NCCM) functionalities along with a comprehensive network monitoring system (NMS) tailored for large enterprise data centers. This solution is not only integrated but also cloud-ready, providing essential tools, reporting features, automation, and integration capabilities within an affordable and user-friendly package. With ThirdEye, you can significantly cut costs, save valuable time, and efficiently manage your configurations and changes while receiving alerts for any device-related issues. It encompasses all the functionalities of Net LineDancer but comes with advanced features that enhance your ability to monitor, alert, and generate traps for devices. Users will find that while ThirdEye retains all the features of Net LineDancer, it also includes superior performance monitoring and alarming capabilities. Additionally, by constructing a customized dashboard for each site or system, you can effortlessly monitor the status of each location at a glance, ensuring that you have real-time insight into your network's health and performance. In this way, ThirdEye not only optimizes management processes but also empowers organizations to proactively address potential issues before they escalate.

Description

Callstats improves customer interactions, minimizes agent idle time, and enhances overall operational productivity. By monitoring and analyzing voice and video communications, it allows for the delivery of superior user experiences through a single, user-friendly dashboard. If you're interested in starting to monitor and analyze your WebRTC sessions, set up an account today. The data is categorized by six different geographic areas, enabling contact center managers to assess their service performance effectively. A prominent software company leverages callstats.io to streamline communication between agents and the Amazon Connect contact center cloud. Discover the various advantages of implementing WebRTC for agent interactions, along with actionable advice for a seamless transition. We gather more than 500 metrics every few seconds from each endpoint in a WebRTC session, and our dashboard consolidates this information to offer a comprehensive overview of service health, making it easy to identify areas for improvement. This robust system not only aids in enhancing user experiences but also empowers managers to make informed decisions based on real-time data.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) Yes 
Gemini Enterprise Yes 
Jitsi No 
LiveAction Yes 
Microsoft Hyper-V Yes 
Plixer One Yes 
VMware Cloud Yes 

Integrations

Amazon Web Services (AWS) No 
Gemini Enterprise No 
Jitsi Yes 
LiveAction No 
Microsoft Hyper-V No 
Plixer One No 
VMware Cloud No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

LogicVein

Country

United States

Website

www.logicvein.com/thirdeye/

Vendor Details

Company Name

CALLSTATS I/O

Founded

2014

Country

Finland

Website

www.callstats.io

Product Features

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics No 
Resource Management No 
SLA Monitoring No 
Server Monitoring No 
Uptime Monitoring No 
Web Traffic Reporting No 

Product Features

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools Yes 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring No 
Server Monitoring Yes 
Uptime Monitoring No 
Web Traffic Reporting No 

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