Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ThirdEye, developed by LogicVein, offers sophisticated network configuration and change management (NCCM) functionalities along with a comprehensive network monitoring system (NMS) tailored for large enterprise data centers. This solution is not only integrated but also cloud-ready, providing essential tools, reporting features, automation, and integration capabilities within an affordable and user-friendly package. With ThirdEye, you can significantly cut costs, save valuable time, and efficiently manage your configurations and changes while receiving alerts for any device-related issues. It encompasses all the functionalities of Net LineDancer but comes with advanced features that enhance your ability to monitor, alert, and generate traps for devices. Users will find that while ThirdEye retains all the features of Net LineDancer, it also includes superior performance monitoring and alarming capabilities. Additionally, by constructing a customized dashboard for each site or system, you can effortlessly monitor the status of each location at a glance, ensuring that you have real-time insight into your network's health and performance. In this way, ThirdEye not only optimizes management processes but also empowers organizations to proactively address potential issues before they escalate.
Description
Callstats improves customer interactions, minimizes agent idle time, and enhances overall operational productivity. By monitoring and analyzing voice and video communications, it allows for the delivery of superior user experiences through a single, user-friendly dashboard. If you're interested in starting to monitor and analyze your WebRTC sessions, set up an account today. The data is categorized by six different geographic areas, enabling contact center managers to assess their service performance effectively. A prominent software company leverages callstats.io to streamline communication between agents and the Amazon Connect contact center cloud. Discover the various advantages of implementing WebRTC for agent interactions, along with actionable advice for a seamless transition. We gather more than 500 metrics every few seconds from each endpoint in a WebRTC session, and our dashboard consolidates this information to offer a comprehensive overview of service health, making it easy to identify areas for improvement. This robust system not only aids in enhancing user experiences but also empowers managers to make informed decisions based on real-time data.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
Yes
Gemini Enterprise
Yes
Jitsi
No
LiveAction
Yes
Microsoft Hyper-V
Yes
Plixer One
Yes
VMware Cloud
Yes
Integrations
Amazon Web Services (AWS)
No
Gemini Enterprise
No
Jitsi
Yes
LiveAction
No
Microsoft Hyper-V
No
Plixer One
No
VMware Cloud
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
LogicVein
Country
United States
Website
www.logicvein.com/thirdeye/
Vendor Details
Company Name
CALLSTATS I/O
Founded
2014
Country
Finland
Website
www.callstats.io
Product Features
Network Monitoring
Bandwidth Monitoring
No
Baseline Manager
No
Diagnostic Tools
No
IP Address Monitoring
No
Internet Usage Monitoring
No
Real Time Analytics
No
Resource Management
No
SLA Monitoring
No
Server Monitoring
No
Uptime Monitoring
No
Web Traffic Reporting
No
Product Features
Network Monitoring
Bandwidth Monitoring
Yes
Baseline Manager
No
Diagnostic Tools
Yes
IP Address Monitoring
No
Internet Usage Monitoring
No
Real Time Analytics
Yes
Resource Management
No
SLA Monitoring
No
Server Monitoring
Yes
Uptime Monitoring
No
Web Traffic Reporting
No