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Description
Customers who pay for services don’t always express satisfaction. Our NPS software simplifies this by employing straightforward one-question surveys to provide insights into your business trajectory. It is offered free indefinitely, eliminating the need to overwhelm your clients with lengthy questionnaires. Thermostat's NPS surveys consist of just a single question along with an optional comment section. This approach generates a concise Net Promoter Score (NPS) that you can easily monitor. It distills your customer feedback into one accessible figure that everyone in your organization can comprehend and leverage. All the essential insights about your clientele are consolidated on a single user-friendly screen, featuring integrated filtering and comparison options. Unlike generic survey platforms, our NPS software generates reports specifically designed for the Net Promoter System. You can analyze your data based on custom fields, dates, and additional metadata like geographic location. Furthermore, we retain your data indefinitely, allowing you to effortlessly track trends over time and make informed decisions based on historical performance. This capability ensures that your business remains responsive to customer feedback and evolving market conditions.
Description
Tailored questionnaires are crafted to deliver a customized experience across both mobile and desktop platforms. Customers provide valuable insights through their unstructured survey responses. The Text Analysis Tool leverages Artificial Intelligence methods to automatically interpret this feedback, helping you identify key aspects of the customer journey. By engaging customers, employees, and managers, you can enhance response times with automatic alerts regarding the customer journey sent via email or SMS. With the Close the Loop Chat feature, you can address the immediate needs of customer satisfaction survey responses effectively. Notably, this functionality enables companies to communicate directly with consumers through an integrated chat on the platform, while customers simultaneously receive email feedback that mimics a conversational format. This innovative approach not only improves engagement but also fosters a stronger connection between businesses and their customers.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Zapier
Yes
Google Cloud Platform
No
JSON
No
Java
No
Microsoft Power BI
No
Node.js
No
PHP
No
Postman
No
Python
No
Ruby
No
Integrations
Zapier
Yes
Google Cloud Platform
Yes
JSON
Yes
Java
Yes
Microsoft Power BI
Yes
Node.js
Yes
PHP
Yes
Postman
Yes
Python
Yes
Ruby
Yes
Pricing Details
$49 per month
Free Trial
No
Free Version
Yes
Pricing Details
$50.99 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Thermostat.io
Website
thermostat.io
Vendor Details
Company Name
binds.co
Founded
2015
Country
Brazil
Website
binds.co
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Complaint Management
Case Management
No
Complaint Classification
No
Corrective Actions (CAPA)
No
Customer Complaint Tracking
No
Feedback Management
No
Forms Management
No
Issue Tracking
No
Quality Assurance Management
No
Routing
No
Self Service Portal
No
Social Media Monitoring
No
Survey Management
Yes
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
Yes
