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Description
Unite, comprehend, and prioritize customer feedback on a comprehensive and collaborative platform. Gain valuable insights through AI-enhanced thematic and sentiment analysis. Maximize the potential of your customer feedback using advanced theme and sentiment evaluations that uncover insights critical to enhancing your business metrics. Seamlessly integrate feedback from various sources such as online reviews, chats, and surveys with one-click functionalities. Thematic simplifies the use of feedback by automatically redacting data, ensuring that teams can work with information safely and in compliance with regulations. It categorizes feedback into themes and sentiments as they arise and quantifies recurring themes for deeper understanding. Utilize search functionalities to explore similar themes and gather additional insights. Effortlessly adjust themes using options like edit, ignore, and merge. Identify major concerns with robust analytical tools, and apply filtering mechanisms to segment and refine your findings based on structured data. Establish alerts for emerging issues and quickly navigate to pinpoint the exact root causes, allowing for proactive management and resolution of customer concerns. This comprehensive approach fosters a deeper connection with customers and informs strategic decisions effectively.
Description
Law enforcement agencies often find themselves investing excessive time and resources in the video redaction process prior to public release. To streamline this procedure, we have created a video redaction tool that offers both automatic and manual options for redaction. Each license of our WOLFCOM Evidence Management Software (WEMS) comes with complimentary basic redaction capabilities. This basic method allows users to manually obscure faces by simply drawing a square over the desired area in the video, and this feature is provided at no cost to all WEMS users. If the subject moves during playback, users can easily adjust the position of the square without needing to redraw it, as the software intelligently tracks the square’s location throughout the video frames. This ensures that redaction remains seamless and straightforward. Additionally, our software is equipped with an optional feature for automatic smart video redaction, offering users the flexibility to choose their preferred method. Overall, our solution is designed to enhance efficiency and ease for those tasked with managing sensitive video content.
API Access
Has API
API Access
Has API
Integrations
Medallia
SurveyMonkey
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Thematic
Founded
2015
Country
New Zealand
Website
www.getthematic.com
Vendor Details
Company Name
WOLFCOM
Founded
2018
Country
United States
Website
wolfcomusa.com/audio-video-redaction/
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis