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Description
Unite, comprehend, and prioritize customer feedback on a comprehensive and collaborative platform. Gain valuable insights through AI-enhanced thematic and sentiment analysis. Maximize the potential of your customer feedback using advanced theme and sentiment evaluations that uncover insights critical to enhancing your business metrics. Seamlessly integrate feedback from various sources such as online reviews, chats, and surveys with one-click functionalities. Thematic simplifies the use of feedback by automatically redacting data, ensuring that teams can work with information safely and in compliance with regulations. It categorizes feedback into themes and sentiments as they arise and quantifies recurring themes for deeper understanding. Utilize search functionalities to explore similar themes and gather additional insights. Effortlessly adjust themes using options like edit, ignore, and merge. Identify major concerns with robust analytical tools, and apply filtering mechanisms to segment and refine your findings based on structured data. Establish alerts for emerging issues and quickly navigate to pinpoint the exact root causes, allowing for proactive management and resolution of customer concerns. This comprehensive approach fosters a deeper connection with customers and informs strategic decisions effectively.
Description
TrendSights is a sophisticated communications intelligence platform powered by AI that consolidates traditional media channels—such as TV, radio, print, and digital—with various social media networks including X, Facebook, Instagram, TikTok, YouTube, LinkedIn, Reddit, review sites, blogs, and podcasts into one comprehensive monitoring and analytical system. This platform allows users to easily clip and archive media coverage, evaluate the return on investment for every mention, identify micro- and nano-influencers along with their audience demographics and interests, and perform competitor benchmarking in real time. Additionally, it features an automated content generator that can craft social media posts, press releases, blog entries, and emails based on your original content or aggregated sources. Customizable reports—issued daily, weekly, and monthly—can be integrated with business intelligence tools to provide valuable insights on social listening, emerging trends, and newsworthy events. To enhance the user experience, it includes Spanish-language sentiment analysis and one-click topic extraction for ongoing monitoring, allowing you to subscribe to significant themes and receive immediate notifications. Overall, this suite offers a powerful solution for businesses looking to streamline their media monitoring and enhance their communication strategies.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Facebook
No
Instagram
No
LinkedIn
No
Medallia
Yes
Reddit
No
SurveyMonkey
Yes
TikTok
No
X (Twitter)
No
YouTube
No
Zendesk
Yes
Integrations
Facebook
Yes
Instagram
Yes
LinkedIn
Yes
Medallia
No
Reddit
Yes
SurveyMonkey
No
TikTok
Yes
X (Twitter)
Yes
YouTube
Yes
Zendesk
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$1,000 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Thematic
Founded
2015
Country
New Zealand
Website
www.getthematic.com
Vendor Details
Company Name
TrendSights
Founded
2020
Country
Spain
Website
trendsights.ai/
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
No
Dashboard
No
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
No
Product Features
Competitive Intelligence
Alerts/Notifications
No
Benchmarking
No
Competing Product Analysis
No
Keyword Tracking
No
Social Media Monitoring
No
Trend Analysis
No
Website Monitoring
No
Media Monitoring
Alerts / Notifications
No
Broadcast Media Monitoring
No
Content Translation
No
Dashboards / Reporting
No
Export Results
No
Online News Monitoring
No
Podcast Monitoring
No
Print Media Monitoring
No
Social Media Monitoring
No
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
No
Social Media Metrics
No
Social Media Monitoring
No
White Label
No
Social Media Monitoring
Audience Segmentation
No
Competitive Analysis
No
Configurable Alerts
No
Customer Engagement
No
Dashboard
No
Impact Scoring
No
Influencer Tracking
No
Reputation Management
No
Sentiment Analysis
No
Trend Tracking
No