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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our mission is to enhance your daily operations by acting as an integral part of your team, meticulously crafting and implementing marketing strategies that address your ongoing challenges. We aim to generate significant results for both your brand and financial performance by bringing innovative insights and a wealth of experience to the ever-evolving marketing landscape—one that is creative, strategic, results-focused, and, above all, omni-channel. We streamline routine marketing processes through comprehensive project management that commences with in-depth research and analysis, features astute creative guidance, and seamlessly integrates various channels and touchpoints to elevate your brand's visibility and prestige. Central to our efforts is the concept of branding, which serves as the foundation for our content creation, campaign development, and audience engagement. Whether you are launching a new initiative or rejuvenating an established brand identity, our strategic mindset and inventive creativity will transform your brand perception in a remarkable way. Ultimately, our goal is to ensure your brand not only stands out but thrives in today’s competitive market.

Description

We specialize in enhancing customer experience consulting, designing employee engagement initiatives, mapping customer journeys, and facilitating organizational transformations. Elevate your market presence by crafting a unique customer experience strategy and effectively implementing it. As a premier consultancy in customer experience, we introduce Customer Types alongside an improved user interface in the Touchpoint Dashboard. This innovative Customer Types feature allows users to create, manage, and associate various customer categories directly within their journey maps, streamlining the process. The upgraded interface simplifies previously complex interactions, enhancing usability for Touchpoint Dashboard users. "Now our users can assign specific touchpoints to all customers, segments, personas, employees, individuals, and any other group they wish to represent," remarked Peter Haid, Chief Product Officer of Touchpoint Dashboard. "I truly appreciate how this feature beautifully and flexibly humanizes customers within the context of their journey maps." This enhancement not only improves user engagement but also fosters a deeper understanding of customer relationships.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

The Shamrock Companies

Founded

1978

Country

United States

Website

shamrockcompanies.net

Vendor Details

Company Name

Strativity Group

Country

United States

Website

strativity.com

Product Features

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics No 
Collaboration Yes 
Customer Profiles Yes 
Data Import / Export Yes 
Predictive Analytics No 
Surveys & Feedback Yes 
Templates Yes 

Alternatives

Alternatives

BSI CX Reviews

BSI CX

BSI Business Systems Integration AG