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Description
Created by Shining Brow Software, The Service Manager is a cutting-edge solution that offers businesses, regardless of their size, remarkable oversight of their field service operations and job costing functions. Specifically tailored for companies involved in the installation, support, servicing, and maintenance of assets, The Service Manager enables users to effectively handle customer data, keep track of service histories, organize and assign tasks, manage expenses, oversee service contracts, generate estimates, issue invoices, and perform various additional tasks. Key functionalities encompass preventative maintenance, contract management, service order tracking, quote generation, graphical dispatching, and efficient resource scheduling, among others, ensuring a comprehensive approach to service management. This software not only enhances operational efficiency but also empowers teams to deliver superior customer service.
Description
Rather than relying on a variety of disconnected online and offline platforms, you can now consolidate all your client data into a single, easily accessible database. Say goodbye to your cumbersome PDFs. This system offers features such as online inquiries, prospective client management, application forms, and much more. It even allows you to evaluate your application forms through objective assessments for admissions. The Room & Resource Scheduling module streamlines the often tedious process of manually booking rooms and resources, enhancing your overall productivity. Clients and staff will no longer squander precious time trying to locate and reserve available conference spaces and equipment. You can also monitor and report on company revenues, job creation, employment statistics, and any other relevant data, allowing you to choose the specific metrics you want to measure. Additionally, coaching and mentoring modules are included to support incubator staff in meeting the unique business and developmental needs of each client. In the context of the ongoing pandemic, virtual collaboration through video meetings has become essential for effectively addressing client support needs. As such, this comprehensive system not only simplifies your operations but also ensures you remain responsive to client requirements in a rapidly changing environment.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$795.00/one-time
Free Trial
Free Version
Pricing Details
$50 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Shining Brow Software
Founded
2003
Country
United States
Website
www.shiningbrowsoftware.com
Vendor Details
Company Name
Cybergroup
Website
www.incutrack.com
Product Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Service Dispatch
Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking
Product Features
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management