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Average Ratings 0 Ratings

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features
design
support

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Description

Tired of generic software that fails to meet your requirements? We provide tailor-made CRM and communication solutions specifically designed for nonprofits and government entities, all at a price that competes with typical off-the-shelf products. What obstacles are you encountering? Let’s devise a solution that caters to your unique needs. By working together, we can enhance efficiencies, boost stakeholder engagement, and strengthen your capacity, ultimately leading to more effective mission fulfillment. The Databank has supported thousands of organizations nationwide. Here are several ways the Databank has empowered clients to maximize their impact in their respective fields. What specific programming or fundraising hurdles are you dealing with? We invite you to share your concerns. Simply complete our contact form, and we will arrange a complimentary 30-minute virtual consultation to understand your situation better and discuss how customized software solutions can assist you in overcoming challenges.

Description

ContactSPACE is a contact centre software that will revolutionize your customer relationships. Our CallGuides and smart diallers make it easy for agents to do their jobs, increasing productivity and enabling better conversations. Our intuitive graphical dashboard designer and real-time analytics make it easy to achieve your KPI goals. Contact us to discuss a customized solution that suits your organization's needs.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Campaign Monitor No 
Daisee No 
Esker Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Keap No 
NetSuite No 
Salesforce No 
VIDIX Labor Yes 
Zendesk No 
Zoho CRM No 

Integrations

Campaign Monitor Yes 
Daisee Yes 
Esker No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Keap Yes 
NetSuite Yes 
Salesforce Yes 
VIDIX Labor No 
Zendesk Yes 
Zoho CRM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$105.00/month/user
A variety of pricing packages are available to suit your specific needs. Only pay for the functionality you require.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

thedatabank

Founded

1998

Country

United States

Website

www.thedatabank.com

Vendor Details

Company Name

contactSPACE

Founded

2014

Country

Australia

Website

www.contactspace.com

Product Features

Donation Management

Campaign Management Yes 
Donation Tracking Yes 
Donor Database Yes 
Event Management Yes 
Gift Management Yes 
Grant Management Yes 
In-Kind Donations Yes 
Matching Donations Yes 
Mobile Donations Yes 
Online Donations Yes 
Pledge Management Yes 
Receipts / Statements Yes 
Recurring Donations Yes 
Volunteer Management Yes 

Fundraising

Alumni Management Yes 
Auction Management No 
CRM Yes 
Campaign Management Yes 
Contribution Tracking Yes 
Donor Management Yes 
Event Management Yes 
Gift Matching Management Yes 
Grant Management Yes 
Membership Management Yes 
Mobile Giving Yes 
Payment Processing Yes 
Pledge Management Yes 
Prospect Management No 
Raffles / Lotteries No 
Recurring Giving Yes 
Volunteer Management Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Donation Management

Campaign Management Yes 
Donation Tracking Yes 
Donor Database Yes 
Event Management Yes 
Gift Management Yes 
Grant Management Yes 
In-Kind Donations Yes 
Matching Donations Yes 
Mobile Donations Yes 
Online Donations Yes 
Pledge Management Yes 
Receipts / Statements Yes 
Recurring Donations Yes 
Volunteer Management Yes 

Fundraising

Alumni Management Yes 
Auction Management Yes 
CRM Yes 
Campaign Management Yes 
Contribution Tracking Yes 
Donor Management Yes 
Event Management Yes 
Gift Matching Management Yes 
Grant Management Yes 
Membership Management Yes 
Mobile Giving Yes 
Payment Processing Yes 
Pledge Management Yes 
Prospect Management Yes 
Raffles / Lotteries No 
Recurring Giving Yes 
Volunteer Management Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

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