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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Termiverse serves as an all-in-one solution for secure remote access, device management, and remote support. It offers attended access through live screen sharing via WebRTC, as well as unattended access facilitated by a lightweight browser-based agent, in addition to providing full SSH terminals (using xterm.js) and clientless RDP/VNC sessions. All sessions and managed devices are organized in a single connection hub, sorted by user-defined groups for easy navigation. The platform emphasizes security and governance through detailed role-based access control (RBAC), comprehensive audit logs, session recordings for SSH/RDP/VNC, a rigorous four-eyes approval process, firewall tunneling, and Wake-on-LAN capabilities for devices located behind NAT. There is also the option to white-label the platform with your own domain, along with features for bulk deployment and monitoring, AES-256 encrypted backups, and a self-hosted solution ensuring full data sovereignty. Tailored to meet the needs of IT support and helpdesk teams, as well as MSPs, resellers, and IT system integrators, Termiverse is available in the cloud starting at EUR 40 per month, allowing for unlimited users and devices. With its range of functionalities, Termiverse stands out as a comprehensive tool for modern IT management.

Description

Callstats improves customer interactions, minimizes agent idle time, and enhances overall operational productivity. By monitoring and analyzing voice and video communications, it allows for the delivery of superior user experiences through a single, user-friendly dashboard. If you're interested in starting to monitor and analyze your WebRTC sessions, set up an account today. The data is categorized by six different geographic areas, enabling contact center managers to assess their service performance effectively. A prominent software company leverages callstats.io to streamline communication between agents and the Amazon Connect contact center cloud. Discover the various advantages of implementing WebRTC for agent interactions, along with actionable advice for a seamless transition. We gather more than 500 metrics every few seconds from each endpoint in a WebRTC session, and our dashboard consolidates this information to offer a comprehensive overview of service health, making it easy to identify areas for improvement. This robust system not only aids in enhancing user experiences but also empowers managers to make informed decisions based on real-time data.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Jitsi No 

Integrations

Jitsi Yes 

Pricing Details

EUR 40/month (unlimited users)
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

NGS UG (haftungsbeschränkt)

Country

Germany

Website

www.termiverse.com/en/

Vendor Details

Company Name

CALLSTATS I/O

Founded

2014

Country

Finland

Website

www.callstats.io

Product Features

Product Features

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools Yes 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring No 
Server Monitoring Yes 
Uptime Monitoring No 
Web Traffic Reporting No 

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