Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Engage and cooperate with a tailored enterprise work management solution designed specifically for marketers, by those who truly understand marketing. As the preeminent choice in Enterprise workflow management, ServiceNow enjoys the confidence of IT, HR, Finance, and Customer Service departments globally. By developing Tenon on the ServiceNow platform, integrating Marketing with the broader enterprise ecosystem has become remarkably straightforward. Establish a solid framework for repeatable work management that enhances communication, fosters collaboration, and ensures consistency — all within a robust system capable of empowering enterprise teams. Navigate the complexities of campaigns throughout the entire customer journey with a work view that offers clarity and insight from the initial planning stages to full execution. Additionally, maintain an accurate understanding of performance through strategic workload capacity planning and shared dashboards that consistently track essential performance metrics, ensuring that teams remain aligned and informed.
Description
ciopulse stands out as the sole customer feedback platform rooted in Net Promoter principles, tailored specifically for IT service management. Unlike conventional satisfaction surveys that typically yield default ratings and meager response rates of around 5 percent, ciopulse employs NPS micro-surveys that activate immediately upon ticket resolution. The platform seamlessly integrates with popular tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With its ready-to-use features, ciopulse offers NPS trend dashboards categorized by teams and agents, as well as productivity impact metrics reflected in lost minutes, along with benchmark analyses that compare internal IT services against managed service providers. Additionally, PulseAI intelligently extracts themes from open-text feedback, enhancing the understanding of customer sentiments. Recognized as a ServiceNow Select Partner, ciopulse boasts a certified Store app that guarantees a streamlined installation process, automatic updates, and ensures data remains within the customer’s ServiceNow environment. This unique alignment with ServiceNow not only enhances user experience but also adds a layer of reliability for organizations seeking effective feedback solutions.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
ServiceNow
Yes
BMC Helix
No
Freshservice
No
Jira Service Management
No
Zendesk
No
Integrations
ServiceNow
Yes
BMC Helix
Yes
Freshservice
Yes
Jira Service Management
Yes
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Contact for pricing
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Tenon
Founded
2022
Country
United States
Website
www.tenonhq.com
Vendor Details
Company Name
ciopulse
Founded
2013
Country
Australia
Website
www.cio-pulse.com
Product Features
Project Tracking
Collaboration Tools
No
Cost-to-Completion Tracking
No
Gantt Charts
No
Kanban Board
No
Milestone Tracking
No
Percent-Complete Tracking
No
Prioritization
No
Status Tracking
No
Time & Expense Tracking
No
Work Management
Access Roles / Permissions
No
CRM
No
Calendar Management
No
Collaboration Tools
No
File Storage / File Sharing
No
Kanban
No
Messaging / Discussion
No
Performance Metrics
No
Project Management
No
Reporting / Analytics
No
Resource Management
No
Strategic Planning
No
Task Management
No
Time Tracking
No
Version Control
No
Workflow Management
No
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No