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Average Ratings 0 Ratings

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ease
features
design
support

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Description

IM offers a range of social networking tools, including one-on-one chats, group discussions, and chat rooms. It allows for various forms of communication such as text, emojis, location sharing, images, voice notes, and short video clips. Additionally, it includes custom features like red packets, read receipts, auto-deletion after viewing, and the ability to like messages. With TUIKit, IM can be set up in just a few minutes and provides SDKs for diverse platforms, including Android, iOS, web applications, WeChat mini programs, PCs, and Macs. Moreover, it integrates seamlessly with Tencent Real-Time Communication (TRTC), Interactive Live Video Broadcasting (ILVB), and Mini Program LVB, ensuring a comprehensive solution for users. Tencent pioneered the WeChat Mini Program IM service, which highlights its innovative approach in the market. Furthermore, Tencent also delivers a complete audio-visual solution for WeChat Mini Programs, combining features such as IM, TRTC, LVB, and Video on Demand (VOD) for an all-inclusive Mini Program experience.

Description

A cloud-based call center solution can increase talking time by up to 30% It includes automated call distribution, IVR system and call campaigns with 3 dialing modes (Preview Power, Predictive), mini CRM, call scripting, quality control, reporting, and more. Voiptime Cloud Contact Center software is trusted by more than 1000 users!

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Gmail
Tencent Cloud
Twilio
Zapier

Integrations

Gmail
Tencent Cloud
Twilio
Zapier

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$70 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Tencent

Founded

2013

Country

China

Website

intl.cloud.tencent.com/product/im

Vendor Details

Company Name

Voiptime Cloud

Founded

2010

Country

United States

Website

voiptimecloud.com

Product Features

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Alternatives

Alternatives

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