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support

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Description

For over three decades, TeleVox has empowered healthcare institutions, pharmaceutical firms, and life sciences organizations to foster communication with patients, thereby enhancing trust, maintaining continuity of care, and improving the overall patient experience. Our innovative digital engagement solutions support more than 10,000 healthcare providers, ensuring seamless communication with patients throughout their healthcare journey—before, during, after, and in-between appointments. Additionally, our tailored services for pharmaceutical and life sciences sectors facilitate outreach to a broader patient base through strategic initiatives focused on disease awareness, educational resources, and vaccination reminders. We assist our clients in reaching patients at optimal moments via the most suitable communication channels, which include SMS text, phone calls, live chat virtual assistants, emails, and postcards. This approach leads to the delivery of personalized and customizable messages, which not only enhances patient satisfaction and bridges gaps in care but also boosts revenue, all while alleviating the workload on healthcare staff. By fostering these connections, we contribute to a more effective and responsive healthcare system.

Description

We expertly guide you through the intricate process of healthcare Revenue Cycle Management to enhance your financial returns. Are you prepared to experience an exceptional financial journey in healthcare for both your practice and your patients? With our committed team of seasoned professionals, supported by advanced technology and robust processes, we will maximize your revenue so you can concentrate on providing top-notch care to your patients. Experience the Zotec advantage, which begins with our revenue cycle management systems that fully comply with SOC-1 & SOC-2 standards. You can trust that our entire team is dedicated to this methodical approach. Consequently, your organization will notice improvements in operating expenses, revenue efficiency, and the financial experience of your patients. Why compromise on quality? Our commitment to innovation for our clients is unwavering. We assemble a specialized team that comprehends your Revenue Cycle Management requirements and enhances your results. We pride ourselves on being Innovators, Collaborators, and Doers, working tirelessly to ensure your success and satisfaction. Our goal is not only to meet your expectations but to exceed them at every turn.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Practice-Web Dental Yes 

Integrations

Practice-Web Dental No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

TeleVox

Founded

1992

Country

United States

Website

televox.com

Vendor Details

Company Name

Zotec Partners

Country

United States

Website

zotecpartners.com

Product Features

Appointment Reminder

Appointment Scheduling Yes 
Calendar Management Yes 
Call Reminders Yes 
Email Reminders Yes 
Online Booking Yes 
Payment Reminders No 
Recurring Appointments Yes 
Rescheduling Yes 
SMS Messaging Yes 
Two-Way Messaging Yes 

Patient Engagement

Appointment Scheduling No 
Care Planning No 
Collaboration No 
Messaging No 
Mobile Access No 
Patient Education No 
Patient Portal No 
Personal Health Record No 
Progress Tracking No 
Self Management No 

Patient Management

Admissions Management No 
Bed Management No 
Discharge Management No 
Historical Reporting No 
Patient Flow Management No 
Patient Location Tracking No 
Patient Monitoring No 
Real Time Reporting No 
Waiting Time Tracking No 

Patient Portal

Appointment Confirmations No 
Appointment Scheduling No 
Bill Payment No 
Care Plans No 
Care Summaries No 
EHR-Agnostic No 
Health Record Access No 
Intake Forms No 
Lab Results No 
Prescription Renewals No 
Secure Messaging No 
Video Consultations No 

Product Features

Appointment Scheduling

Appointment Reminders Yes 
Automated Scheduling No 
Calendar Sync No 
Client Database No 
Group Scheduling No 
Mobile Access No 
Multi-Location No 
Online Booking Yes 
Online Payments No 
Recurring Appointments No 
Room Booking Management No 

Hospital Management

Accounting Integration No 
Appointment Management No 
Appointment Scheduling Yes 
Bed Management No 
Billing & Invoicing No 
Claims Management Yes 
In-Patient Management No 
Inventory Management No 
Medical Billing Yes 
Out-Patient Management No 
Patient Records Management Yes 
Physician Management Yes 
Policy Management No 
Revenue Management No 

Medical Practice Management

Claims Management Yes 
E-Prescribing No 
EMR / EHR Yes 
HIPAA Compliant No 
Insurance Eligibility Verification No 
Inventory Management No 
Multi-Office No 
Multi-Physician Yes 
Patient Billing Yes 
Patient Portal Yes 
Patient Records Yes 
Patient Registration Yes 
Patient Scheduling Yes 
Physician Scheduling No 

Patient Portal

Appointment Confirmations Yes 
Appointment Scheduling Yes 
Bill Payment Yes 
Care Plans Yes 
Care Summaries No 
EHR-Agnostic No 
Health Record Access Yes 
Intake Forms No 
Lab Results No 
Prescription Renewals No 
Secure Messaging Yes 
Video Consultations No 

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