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Description
Empower your team members, including supervisors, trainers, Quality Assurance personnel, and agents, to enhance customer interactions effectively. Utilize a user-friendly platform to review both live-monitored and recorded calls, along with synchronized voice and screen recordings. Automatically assess interactions to uncover actionable insights that can significantly boost service quality. Evaluate call-handling proficiency and ensure agents are following established scripts and procedures using advanced call center quality management software. Simplify team performance management with an intuitive interface that allows you to listen to, watch, assess, and score agents while providing constructive coaching and e-Learning opportunities. Equip your agents with packaged call content and e-Learning materials that drive improvements in key performance indicators (KPIs) through timely, relevant, and consistent feedback. Conduct evaluations in a streamlined, efficient manner to prepare agents for success by offering comprehensive performance reports that highlight areas for growth and excellence. By focusing on these strategies, you can create a culture of continuous improvement within your call center.
Description
digiQC provides a robust construction quality management software solution that enhances the capabilities of your Site Engineers. By implementing a quality management system in construction, you gain the ability to oversee projects more effectively while boosting transparency and elevating quality standards within your Quality Assurance team. You can maintain oversight of your on-site projects without sacrificing quality, allowing you to identify concerning issues early on before they escalate and impact your budget or timelines. With access to both a mobile application and a web platform, your quality assurance team can digitally document data in real-time, significantly cutting down on paperwork and minimizing errors associated with manual data entry. Establish a systematic workflow that guarantees quality checks are performed at each stage of the process, thereby holding your site engineers accountable for quality control. The digiQC Construction Quality Control app empowers site engineers to CAPTURE and RECORD real-time data during quality assessments, ensuring consistent adherence to standards and facilitating better decision-making on-site. This innovative approach ultimately enhances the overall efficiency and effectiveness of construction quality management.
API Access
Has API
API Access
Has API
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Integrations
Calabrio Quality Management
IBM Apptio
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$12 per user, per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Serenova
Founded
2013
Country
United States
Website
www.serenova.com/products/telstrat/recording-quality-management/
Vendor Details
Company Name
Spaceify Technologies
Founded
2018
Country
India
Website
digiqc.com
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management