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features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The TeamSalesAgent management platform offers a comprehensive array of intuitive features and tools designed for seamless campaign setup, oversight, and enhancement. By analyzing user chat transcripts, businesses gain powerful insights that highlight users' perceptions of their websites. You can experiment with and refine agent scripts for optimal performance. With robust tools at your disposal, you can craft effective responses that drive revenue growth. Customer support is accessible across PCs, tablets, and smartphones, ensuring wide reach. You have the flexibility to test various factors, including the speed of script delivery, screen launch locations, and typography. Custom skins can be tailored to align with your branding and messaging. Moreover, you can improve conversion rates while minimizing shopping cart and lead form abandonment. Additionally, strategically introduce users to new offerings through both upselling and cross-selling techniques, enhancing customer engagement and satisfaction. Ultimately, this platform empowers businesses to optimize every aspect of their customer interactions and drive substantial growth.

Description

Customers show a strong preference for live chat when they are comparing various offers or services in real-time. This feature enables them to connect instantly with an agent, allowing for the resolution of issues or the sharing of sensitive information. By leveraging a diverse array of customizable rules, businesses can anticipate customer needs and determine the most effective times and individuals to engage. Furthermore, providing proactive operator assistance can significantly enhance customer loyalty. In addition to improving customer satisfaction and retention, live chat often proves to be more cost-effective compared to traditional email and phone support. It fosters human interaction, opens up fresh opportunities for upselling and cross-selling, and enhances agent efficiency. With just a click, visitors can tackle complex inquiries without the frustration of being placed on hold. This seamless communication allows businesses to interact directly with their online customers through a mix of video, voice, chat, and collaborative tools, including assisted browsing and document sharing. Ultimately, the integration of these tools not only streamlines customer support but also enriches the overall user experience on the website.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Commanders Act No 
FuseCommander No 
Google Analytics No 
Google Drive No 
Salesforce No 
Shopify No 
TrustCommander No 
Webtrends No 
WordPress No 
Zendesk No 

Integrations

Commanders Act Yes 
FuseCommander Yes 
Google Analytics Yes 
Google Drive Yes 
Salesforce Yes 
Shopify Yes 
TrustCommander Yes 
Webtrends Yes 
WordPress Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Team Sales Agent

Founded

1998

Country

United States

Website

teamsalesagent.com

Vendor Details

Company Name

Vivocha

Founded

2012

Country

Italy

Website

www.vivocha.com

Product Features

Sales Performance Management

Incentive Compensation Management (ICM) No 
Predictive Sales Analytics No 
Quota Management No 
Reporting / Analytics No 
Sales Coaching Analysis No 
Sales Gamification No 
Sales Performance Tracking No 
Sales Planning & Forecasting No 
Territory Management No 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

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