Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance collaboration within a connected enterprise. Driven by the forces of digital transformation, a growing number of organizations are discovering that conventional IT service management standards are becoming obsolete in the face of their swiftly evolving IT and business demands. Contemporary service management platforms not only provide essential support for ITIL, self-service for end-users, and management of changes and assets, but they also facilitate genuine, interconnected enterprise services for various departments such as HR, marketing, and facilities—all on a platform that requires no coding. Enterprise service management involves implementing service management principles beyond IT, extending its benefits throughout the organization. By utilizing a unified platform for comprehensive service management, including IT service management, organizations can customize portals for diverse departments, streamline routing and workflows, maintain a centralized information repository, and effectively monitor and report on results. This approach enables the management of work orders, assets, preventative maintenance, and projects, while also allowing for the assignment and tracking of all resources, significantly improving operational efficiency. In this way, businesses can not only adapt to change but also thrive in a competitive landscape.
Description
Our SaaS solution revolutionizes field service management by enhancing and supporting on-the-ground teams.
It optimizes essential processes and leverages cutting-edge technology to achieve significant improvements in:
- Field service efficiency – Boosted capacity and productivity, decreased expenses, and elevated service quality.
- Empowerment of mobile workers – Access to digital insights and tools, reduced administrative workload, and increased job satisfaction.
- Enhanced management oversight – Greater visibility, improved flexibility, compliance assurance, and precise reporting.
We boast a proven history of collaboration with large enterprises across various sectors, including both public and private domains such as local and national governments, healthcare and social services, real estate and property management, utilities and infrastructure, transportation and logistics, as well as facilities management. Our commitment to innovation and service excellence continues to drive our partnerships and success.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Codeless Platforms Alerting Software
No
Codeless Platforms BPA Platform
No
Docusign
Yes
GitHub
Yes
Google Drive
Yes
Microsoft Entra ID
Yes
Microsoft Excel
Yes
Microsoft SharePoint
No
Microsoft Teams
Yes
SAP Cloud Platform
Yes
Integrations
Codeless Platforms Alerting Software
Yes
Codeless Platforms BPA Platform
Yes
Docusign
No
GitHub
No
Google Drive
No
Microsoft Entra ID
No
Microsoft Excel
No
Microsoft SharePoint
Yes
Microsoft Teams
No
SAP Cloud Platform
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
TeamDynamix
Founded
2001
Country
United States
Website
www.teamdynamix.com/enterprise-service-management-esm/
Vendor Details
Company Name
Totalmobile
Founded
1985
Country
United Kingdom
Website
www.totalmobile.co.uk
Product Features
Event Management
Attendee Management
No
Badge Management
No
Conferences / Conventions
No
Exhibit / Vendor Management
No
Gamification
No
Room Block Management
No
Social Media Promotion
No
Sponsorship Management
No
Surveys & Feedback
No
Ticketing
No
Volunteer Management
No
Weddings / Parties
No
Facility Management
Asset Management
No
Commercial Properties
No
Equipment Management
No
Facility Scheduling
No
Incident Management
No
Inspection Management
No
Inventory Control
No
Maintenance Tracking
No
Preventive Maintenance
No
Residential Properties
No
Room Scheduling
No
Schools
No
Space Planning
No
Vendor Management
No
Visitor Management
No
Work Order Management
No
Human Resources
360 Degree Feedback
No
Applicant Tracking
No
Attendance Management
No
Benefits Management
No
Career Development Planning
No
Compensation Management
No
Compliance Management
No
Employee Database
No
Employee Lifecycle Management
No
Onboarding
No
Payroll Management
No
Performance Management
No
Recruiting Management
No
Self Service Portal
No
Succession Planning
No
Time & Attendance Management
No
Time Off Management
No
Timesheets
No
Training Management
No
Product Features
Facility Management
Asset Management
Yes
Commercial Properties
Yes
Equipment Management
No
Facility Scheduling
Yes
Incident Management
Yes
Inspection Management
Yes
Inventory Control
No
Maintenance Tracking
Yes
Preventive Maintenance
Yes
Residential Properties
Yes
Room Scheduling
No
Schools
Yes
Space Planning
No
Vendor Management
Yes
Visitor Management
No
Work Order Management
Yes
Field Service Management
Billing & Invoicing
No
Contact Database
Yes
Contract Management
No
Customer Database
No
Dispatch Management
Yes
Electronic Signature
Yes
Inventory Management
Yes
Mobile Access
Yes
Payment Collection in the Field
Yes
Quotes / Estimates
No
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Time Clock
Yes
Work Order Management
Yes
Government
Budgeting & Forecasting
No
Code Enforcement
No
Compliance Management
No
Fixed Asset Management
No
Inventory Management
No
License Issuance
No
Permit Issuance
No
Purchasing & Receiving
No
Self Service Portal
No
Taxation & Assessment
No
Utility Billing
No
Work Order Management
No
Public Works
Billing & Invoicing
No
Compliance Management
Yes
Contract Management
No
Customer Database
Yes
Document Management
No
Equipment Maintenance
Yes
Fixed Asset Management
Yes
Job Costing
No
Project Management
No
Service Request Management
No
Work Order Management
Yes
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No
Work Order
Contract Management
No
Customer Database
No
Dispatch Management
No
Inventory Control
No
Job Management
No
Preventive Maintenance
No
Quotes / Estimates
No
Recurring Appointments
No
Routing
No
Scheduling
No
Task Management
No