Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Tavant Warranty is a market-leading solution for warranty management. It brings together OEMs and suppliers in a real-time collaborative setting. The only Salesforce solution that enables end to end warranty lifecycle management, the product is unique in its type. With over 20 years of experience working alongside leading manufacturers worldwide, the product was developed.
Tavant Warranty helps to reduce warranty spend, increase supplier recover, reduce claim processing, consolidate warranty data, and improve forecasts. Tavant continues to expand its warranty management suite. TMAP (Tavant Warranty Analytics Platform), one such product, uses the most recent artificial intelligence techniques to generate actionable insight. Additional modules include Supplier recovery, Campaign Management and Audit Management, as well as Field service management. The entire range of aftermarket services are available to manufacturers.
Description
Tech-Support Pro is a software solution designed for OEM equipment manufacturers that manages support cases and service histories. Support teams can easily access equipment information by searching serial numbers, checking specifications, warranty expiration dates, and reviewing previous support interactions. Team members have the ability to document each support engagement with detailed notes, status updates, warranty data, and the reason for the call, while also keeping a distinct technical service log for tasks like repairs, replacing parts, and updating firmware. The software features a knowledge base that connects common issues with their resolutions, tailored to specific machine models. Furthermore, it facilitates tracking escalations with due dates, follow-up tasks, and warranty cost evaluations based on the model. Users can take advantage of an Android app that allows for live phone-camera sharing to provide remote support, and it includes single sign-on for ease of access. Monthly billing is structured according to the number of support agents, with options for Enterprise plans tailored to accommodate larger teams, ensuring flexibility for various organizational needs. This comprehensive system ultimately enhances the efficiency and effectiveness of technical support teams in managing their workflows.
API Access
Has API
No
API Access
Has API
No
Integrations
SAP ERP
Yes
SAP NetWeaver
Yes
Salesforce
Yes
Salesforce Agentforce 360 Platform
Yes
Salesforce Agentforce Commerce
Yes
Salesforce Agentforce Marketing
Yes
Salesforce Agentforce Service
Yes
Salesforce CPQ
Yes
Salesforce Experience Cloud
Yes
Integrations
SAP ERP
No
SAP NetWeaver
No
Salesforce
No
Salesforce Agentforce 360 Platform
No
Salesforce Agentforce Commerce
No
Salesforce Agentforce Marketing
No
Salesforce Agentforce Service
No
Salesforce CPQ
No
Salesforce Experience Cloud
No
Pricing Details
Connect with us - hello@tavant.com
Free Trial
Yes
Free Version
No
Pricing Details
$99/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Tavant
Founded
2000
Country
United States
Website
www.tavant.com/warranty-management
Vendor Details
Company Name
KeplaCloud
Founded
2026
Country
United States
Website
keplacloud.com/tech-support-pro
Product Features
Manufacturing Execution
Document Management
No
Forecasting
No
Quality Control
No
Quote Management
No
Resource Management
No
Supplier Management
No
Supply Chain Management
No
Traceability
No
Warranty Management
Contract Management
Yes
Eligibility Verification
Yes
For Field Service
Yes
For General Contractors
Yes
For Manufacturers
Yes
Parts Management
Yes
Policy Management
Yes
Product Registration
Yes
Repair Management
Yes
Returns Management
Yes
Service Management
Yes
Warranty Tracking
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No