Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Tavant Warranty is a market-leading solution for warranty management. It brings together OEMs and suppliers in a real-time collaborative setting. The only Salesforce solution that enables end to end warranty lifecycle management, the product is unique in its type. With over 20 years of experience working alongside leading manufacturers worldwide, the product was developed. Tavant Warranty helps to reduce warranty spend, increase supplier recover, reduce claim processing, consolidate warranty data, and improve forecasts. Tavant continues to expand its warranty management suite. TMAP (Tavant Warranty Analytics Platform), one such product, uses the most recent artificial intelligence techniques to generate actionable insight. Additional modules include Supplier recovery, Campaign Management and Audit Management, as well as Field service management. The entire range of aftermarket services are available to manufacturers.

Description

Tech-Support Pro is a software solution designed for OEM equipment manufacturers that manages support cases and service histories. Support teams can easily access equipment information by searching serial numbers, checking specifications, warranty expiration dates, and reviewing previous support interactions. Team members have the ability to document each support engagement with detailed notes, status updates, warranty data, and the reason for the call, while also keeping a distinct technical service log for tasks like repairs, replacing parts, and updating firmware. The software features a knowledge base that connects common issues with their resolutions, tailored to specific machine models. Furthermore, it facilitates tracking escalations with due dates, follow-up tasks, and warranty cost evaluations based on the model. Users can take advantage of an Android app that allows for live phone-camera sharing to provide remote support, and it includes single sign-on for ease of access. Monthly billing is structured according to the number of support agents, with options for Enterprise plans tailored to accommodate larger teams, ensuring flexibility for various organizational needs. This comprehensive system ultimately enhances the efficiency and effectiveness of technical support teams in managing their workflows.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

SAP ERP Yes 
SAP NetWeaver Yes 
Salesforce Yes 
Salesforce Agentforce 360 Platform Yes 
Salesforce Agentforce Commerce Yes 
Salesforce Agentforce Marketing Yes 
Salesforce Agentforce Service Yes 
Salesforce CPQ Yes 
Salesforce Experience Cloud Yes 

Integrations

SAP ERP No 
SAP NetWeaver No 
Salesforce No 
Salesforce Agentforce 360 Platform No 
Salesforce Agentforce Commerce No 
Salesforce Agentforce Marketing No 
Salesforce Agentforce Service No 
Salesforce CPQ No 
Salesforce Experience Cloud No 

Pricing Details

Connect with us - hello@tavant.com
Free Trial Yes 
Free Version No 

Pricing Details

$99/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Tavant

Founded

2000

Country

United States

Website

www.tavant.com/warranty-management

Vendor Details

Company Name

KeplaCloud

Founded

2026

Country

United States

Website

keplacloud.com/tech-support-pro

Product Features

Manufacturing Execution

Document Management No 
Forecasting No 
Quality Control No 
Quote Management No 
Resource Management No 
Supplier Management No 
Supply Chain Management No 
Traceability No 

Warranty Management

Contract Management Yes 
Eligibility Verification Yes 
For Field Service Yes 
For General Contractors Yes 
For Manufacturers Yes 
Parts Management Yes 
Policy Management Yes 
Product Registration Yes 
Repair Management Yes 
Returns Management Yes 
Service Management Yes 
Warranty Tracking Yes 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Alternatives

Alternatives

Zeus Reviews

Zeus

Obor Digital
Kepla-FSM Reviews

Kepla-FSM

KeplaCloud
Spine Assets Reviews

Spine Assets

Spine Technologies
Intelli Warranty Reviews

Intelli Warranty

Intellinet Systems