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Description

One of the most powerful Voice of Customer tools lets you explore the richness of customer feedback. Tatvam allows you to manage and analyze customer feedback comments via social media, online reviews and support emails. You can also report on all your customer feedback with Tatvam. Let your customers tell you what you should do to improve your customer experience.

Description

Track CXM offers an ideal platform for you and your team to oversee the customer experience in real-time through surveys and metrics that empower the voice of the customer. Customer Experience Management involves companies tracking every interaction a customer has throughout their journey. The aim is to enhance these experiences, ensuring complete satisfaction, loyalty, and cultivating genuine brand advocates. We are leaders in this field! Our advanced technologies and comprehensive multimetric platform equip you with the tools necessary to elevate your customer experience. With Track, you can streamline your survey results effortlessly! Distribute your surveys via multiple channels, including email, SMS, QR codes, and WhatsApp. Monitoring your reports becomes even quicker and more efficient with our highly customizable and responsive dashboards. Experience the most innovative CX platform available, designed to analyze the consumer journey and provide valuable insights into customer feedback, thus empowering your business to make informed decisions. This unique approach not only enhances customer satisfaction but also drives long-term loyalty.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Tatvam Insights

Founded

2017

Country

United States

Website

www.tatvaminsights.com

Vendor Details

Company Name

Track.co

Country

Brazil

Website

track.co

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard No 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis No 
Trend Analysis No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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