Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A toll-free number can revolutionize your customer experience by allowing clients to contact you effortlessly and without expense. Tata Tele Business Services offers advanced Toll-Free Services on a sophisticated network, featuring easily recognizable 1800 and 1860 number series for businesses. Our unique service level agreement (SLA) and a dedicated self-care portal provide enterprises with the tools necessary to achieve superior service standards and remain consistently accessible to their clientele. By utilizing our toll-free number services, businesses can strengthen their connections with current customers while simplifying the process for potential clients to access their offerings. This not only enhances communication but also boosts call volume, improves sales and return on investment, and increases customer retention rates. Moreover, these services serve as an excellent method for assessing the success of web pages, marketing campaigns, and other promotional efforts. Ultimately, implementing a toll-free number can significantly contribute to overall business growth and customer satisfaction.
Description
Enables the text functionality for established landline phones, encompassing both toll-free and standard numbers. It features automatic responses like "we are currently closed and will return your message soon," along with quick replies derived from pre-set customer service responses. Conversations can be designated to a specific agent group or an individual, allowing for organized communication. The system accommodates interactions ranging from one-on-one chats to broadcast messages sent to a customer distribution list. Furthermore, it includes the ability to forward messages directly to your email inbox and mobile messaging applications, where you can also respond seamlessly. This comprehensive support enhances customer engagement while streamlining communication processes.
API Access
Has API
No
API Access
Has API
No
Integrations
Bingoforge
No
Kylas
No
Pricing Details
$13.32 per month
Free Trial
No
Free Version
No
Pricing Details
$78 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Tata Tele Business Services
Country
India
Website
www.tatatelebusiness.com/business-services/connectivity/toll-free-services
Vendor Details
Company Name
Textology
Founded
2015
Country
United States
Website
www.textology.co
Product Features
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No