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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

A toll-free number can revolutionize your customer experience by allowing clients to contact you effortlessly and without expense. Tata Tele Business Services offers advanced Toll-Free Services on a sophisticated network, featuring easily recognizable 1800 and 1860 number series for businesses. Our unique service level agreement (SLA) and a dedicated self-care portal provide enterprises with the tools necessary to achieve superior service standards and remain consistently accessible to their clientele. By utilizing our toll-free number services, businesses can strengthen their connections with current customers while simplifying the process for potential clients to access their offerings. This not only enhances communication but also boosts call volume, improves sales and return on investment, and increases customer retention rates. Moreover, these services serve as an excellent method for assessing the success of web pages, marketing campaigns, and other promotional efforts. Ultimately, implementing a toll-free number can significantly contribute to overall business growth and customer satisfaction.

Description

Enables the text functionality for established landline phones, encompassing both toll-free and standard numbers. It features automatic responses like "we are currently closed and will return your message soon," along with quick replies derived from pre-set customer service responses. Conversations can be designated to a specific agent group or an individual, allowing for organized communication. The system accommodates interactions ranging from one-on-one chats to broadcast messages sent to a customer distribution list. Furthermore, it includes the ability to forward messages directly to your email inbox and mobile messaging applications, where you can also respond seamlessly. This comprehensive support enhances customer engagement while streamlining communication processes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bingoforge Yes 
Kylas Yes 

Integrations

Bingoforge No 
Kylas No 

Pricing Details

$13.32 per month
Free Trial No 
Free Version No 

Pricing Details

$78 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Tata Tele Business Services

Country

India

Website

www.tatatelebusiness.com/business-services/connectivity/toll-free-services

Vendor Details

Company Name

Textology

Founded

2015

Country

United States

Website

www.textology.co

Product Features

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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