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Description
TapHero is an innovative platform for managing maintenance requests and ticketing, specifically tailored for homeowners associations (HOAs), condominium associations, and property managers seeking to streamline the handling of community maintenance concerns. Homeowners can easily submit their requests via email, which TapHero promptly transforms into well-organized service tickets. Utilizing AI-driven triage, the platform effectively classifies requests, facilitates ongoing conversations, and allows property managers to assign tickets, oversee response times, and monitor the status of resolutions through a unified dashboard. This email-centric approach eliminates the need for residents to access a portal or download an app, thereby significantly lowering barriers to adoption while enhancing transparency and accountability in community maintenance operations. Furthermore, TapHero ensures that all communication between residents, management teams, and service vendors is well-documented, fostering a collaborative environment in addressing maintenance issues.
Description
Are you in search of a user-friendly and budget-friendly website for your condo? Our platform features a sleek yet simple design, outstanding customer service, and a process that is both fast and uncomplicated. If you need a reliable method to connect with members of your condo or strata community, don’t hesitate to reach out to us! Your eStrata condo website will not only look appealing but also provide the necessary tools to streamline your communication needs effectively. This platform is advantageous for everyone involved, including residents, owners, property managers, strata councils, homeowner associations, and boards of condos and co-ops. eStrata is designed to be incredibly user-friendly, making it accessible even for those who are not tech-savvy. Once your eStrata site is fully operational, you’ll be able to upload documents, announce events, share news articles, and much more. When you feel prepared, share the website link with your neighbors so they can register and take advantage of everything the site offers. At eStrata, we are committed to safeguarding your personal information, ensuring that your data remains protected and private. We believe that effective communication is essential for fostering a strong community within your condo or strata.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Amazon Web Services (AWS)
Pricing Details
$0
Free Trial
Free Version
Pricing Details
$19 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
TapHero
Country
United States
Website
taphero.com
Vendor Details
Company Name
eStrata
Founded
2009
Country
Canada
Website
www.estrata.ca
Product Features
HOA
Calendar Management
Committee Management
Document Management
Event Management
Member Communities
Member Directory
Online Payment Processing
Property Database
Website Management
Work Order Management
Rental Property Management
Credit Check
Expense Management
Online Payments
Owner Portal
Tax Management
Tenant Management
Tenant Portal
Tenant Screening
Vacancy Tracking
Website Management
Product Features
HOA
Calendar Management
Committee Management
Document Management
Event Management
Member Communities
Member Directory
Online Payment Processing
Property Database
Website Management
Work Order Management